You can include any valid email address in the CC and BCC fields while sending an Estimate email.
The dropdown in the CC/BCC fields may include:
- If the estimate is created for a standalone contact (no company selected while creating the estimate), the dropdown will include only the contact’s email address.
- If the estimate is created for a contact associated with a company(company selected while creating the estimate), the dropdown will include:
- The contact’s email address
- Email addresses of other contacts associated with the company
- The company’s email address
- All active confirmed users in your Zoho FSM organisation
To add an additional email address, manually type it and press Enter.

Each field (CC and BCC) allows a maximum of five email addresses.