How do I approve a Service Appointment dispatched to me in the Zoho FSM mobile app?
Accepting a Service Appointment in the Zoho FSM mobile app
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Open the Service Appointment assigned to you.
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In the Overview page, locate the Waiting for Your Response section.
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Tap Approve.

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In the confirmation prompt, enter a reason if required (optional).
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Click Approve to confirm.

Once the Service Appointment is approved, you can proceed with the assigned work.