Why do I see the error “Getting Started not finished!” while logging in to the Zoho FSM mobile app?
Scenario 1: Onboarding is incomplete
The onboarding/setup process for the Zoho FSM organization has not been completed.
How to resolve this
- Log in to the Zoho FSM web application.
- Verify that onboarding/setup is completed for the organization you want to access.
- If onboarding is incomplete, complete the setup process.
- Try logging in to the Zoho FSM mobile app again.
Scenario 2: Incomplete onboarding in another organization
You many have access to multiple Zoho FSM organizations, and onboarding for one of the organizations is incomplete.
Example
When you try to log in through the Zoho FSM mobile app, the app may attempt to open the incomplete organization instead of the active one. As a result, you may see the error:
"Getting Started not finished!"
How to resolve this
If the additional organization was created by mistake and is not required:
- Log in to the Zoho FSM web application.
- Complete its onboarding/setup process.
- Delete the organization.
Refer to: Deleting FSM Organization
Once the unwanted organization is deleted, the required organization will become the default organization for mobile app login.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Zoho FSM Video Tutorials
All-in-one knowledge management and training platform for your employees and customers.
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
While signing in to my Zoho FSM mobile app, I see the error "This account does not exist." What should I do?
This error usually occurs due to one of the following reasons: Scenario 1: Incorrect email address Make sure you are entering the correct email address associated with your Zoho FSM account. Check for typos or extra spaces. Scenario 2: Incorrect Data ...Why am I being redirected to a different organization when logging in to the Zoho FSM mobile app?
This can happen if you have access to multiple Zoho FSM organizations and onboarding is incomplete for one of them. In such cases, the mobile app may redirect you to the organization with incomplete onboarding instead of the organization you want to ...Zoho FSM Mobile App
The Zoho FSM mobile app empowers on-the-go field agents with all the information they need, to be efficient at work and delight contacts with every appointment. It helps them to be on time for their appointments, attend more appointments in a single ...Which profile users can access the Zoho FSM mobile app?
Users with any profile can access the Zoho FSM mobile app, provided they are active users in the Zoho FSM organization. However, the features, modules, records, and actions available in the mobile app depend on the permissions configured for the ...How can I get directions to the customer’s service address in the Zoho FSM mobile app?
Getting directions to the customer’s service address in the Zoho FSM mobile app Open the required Service Appointment in the Zoho FSM mobile app. In the Service Appointment Details page, scroll down to the Service Address section. Click the Direction ...