Why does a field technician see “Permission denied. Contact your administrator” in the Zoho FSM mobile app?
This error typically occurs due to Insufficient Profile Permissions.
The user’s profile may not have the required permissions to perform the action (such as Create, View, Edit, Schedule, or Dispatch for Service Appointments).
Example:
If a field technician tries to edit a Service Appointment but sees this error, their profile likely does not have the Edit permission for Service Appointments.
If a field technician tries to edit a Service Appointment but sees this error, their profile likely does not have the Edit permission for Service Appointments.
How to fix:
- Go to Setup → Profiles.
- Select the user’s profile.
- Enable the required permissions (e.g., Edit Service Appointments).
- Click Save.