Can I differentiate notes like one of those is an important one? Can I mark or pin a note for quick access later?
Yes, you can differentiate and pin a note in Zoho FSM:
To pin a note, click the Pin icon [
]. This will fix the note at the top of the list within the record.
Only one note can be pinned at a time per record, and it remains pinned only within the record where it was originally added.