Can I assign a service appointment to a crew instead of individual field agent?

Can I assign a service appointment to a crew instead of individual field agent?

Yes, you can assign a service appointment to a crew in Zoho FSM.
To Assign a Crew to a Service Appointment :
  1. Go to Work Order Management > Service Appointments > Create
  2. Select the Work Order for which you want to create the appointment
  3. Enter the Scheduled Start and End Date/Time (same day or multi-day if needed)
  4. Under Service Resource, select the Crew
    1. Only agents or crews assigned to the selected territory and time will appear



  5. Click Schedule or Schedule and Dispatch and confirm.