How do I enable overlapping appointments in Zoho FSM? What happens when I enable the “Allow Overlapping Appointments” setting?

How do I enable overlapping appointments in Zoho FSM? What happens when I enable the “Allow Overlapping Appointments” setting?

To enable overlapping appointments in Zoho FSM:
  1. Go to Setup > Field Service Settings > Transaction Settings.
  2. Scroll to the Appointment Scheduling Preferences section.
  3. Enable the toggle for Allow Overlapping Appointments.
  4. Choose one of the following options based on your preference:
    1. Allow Overlapping without Warning: Appointments can be scheduled without any warning, even if they overlap.
    2. Allow Overlapping with Warning: The system shows a warning with the list of conflicting appointments, but still allows the scheduling.

Once  Allow Overlapping Appointments is turned on,
    1. Zoho FSM will no longer prevent dispatching or scheduling a Service Appointment that overlaps with another ongoing or scheduled appointment for the same field agent or crew.
    2. Field agents can handle multiple appointments in parallel or when earlier appointments are left open due to pending items or delays.
    3. Without this setting enabled, the system blocks scheduling overlapping appointments, showing an "Appointment Conflict with Ongoing Appointment" error if there's an active job without an Actual End Date/Time.