If multiple field agents are assigned to a single service appointment, how is appointment usage calculated?
Single-day appointment
Three field agents (A, B, and C) log their own timesheets (TS1, TS2, TS3) on the same day. The usage is 1 appointment.
Multi-day appointment
Example:
Three field agents work on the same appointment across Monday to Thursday, creating timesheets TS1–TS6. Since work occurred over 4 distinct days, 4 appointment counts are consumed.
- TS1 and TS2 both started and ended on Monday.
- TS3 started on Tuesday and ended Wednesday.
- TS4 started and ended on Wednesday.
- TS5 started on Wednesday and ended on Thursday.
- TS6 started and ended on Thursday.
Appointment Usage Calculation
Time sheet | Start Date/Time | End Date/Time | Distinct Dates | Appointments Deducted |
TS2 | Jul 01, 2024, 01:06 PM | Jul 01, 2024, 02:45 PM | 1 | 1 |
TS3 | Jul 24, 2024, 09:00 AM | Jul 25, 2024, 03:03 PM | 2 | 2 |
Total Appointments Deducted | 3 | 3 | ||
Zoho FSM Pricing Note
- Zoho FSM follows an appointment-based pricing model, independent of the number of field agents.
- Appointment usage is deducted monthly, regardless of whether your billing cycle is monthly or annual.
- Each organization can add up-to 200 users initially (extendable upon request after validation).
- Appointment counts correspond directly to the number of distinct days in timesheets logged under each Service Appointment.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
All-in-one knowledge management and training platform for your employees and customers.
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
Field Agent Appointment Confirmation Process
Zoho FSM allows field agents to accept or reject appointments assigned to them. This process helps reduce unnecessary workload and ensures that each appointment is handled by a field agent who is ready and able to perform the job. When a service ...Can I have multiple Service Reports for a single Service Appointment?
Yes. You can create multiple Service Reports for a single Service Appointment in Zoho FSM. The number of Service reports allowed per service appointment depends on your Zoho FSM Edition. For more details, refer to the help documentation.Tips - Service Appointments
Is there a provision to reschedule appointments? Can we reschedule an appointment for past and future dates? Yes. In the appointment details overlay, you have the option to reschedule the appointment. You can change the dates, field agent, and more. ...How is multi day appointment usage calculated in Zoho FSM?
Multi-day appointment usage in Zoho FSM is calculated based on the number of distinct dates recorded in the time sheets of a service appointment. One appointment is deducted when the Service Appointment is created, and additional appointments are ...Can multiple technicians create Service Reports for the same appointment?
Yes. If multiple technicians are involved, each technician can create their own Service Report for the same Service Appointment.