In Zoho FSM, appointment usage is calculated per Service Appointment and is based on the number of distinct dates in the timesheets, not the number of field agents assigned.
Single-day appointment
If a Service Appointment is assigned to multiple field agents and all timesheets start and end on the same day, only 1 appointment count is consumed — even if each field agent creates a separate timesheet.
Example:
Three field agents (A, B, and C) log their own timesheets (TS1, TS2, TS3) on the same day. The usage is 1 appointment.
Multi-day appointment
If the same Service Appointment spans multiple days, usage is based on the total distinct days covered.
Example:
Three field agents work on the same appointment across Monday to Thursday, creating timesheets TS1–TS6. Since work occurred over 4 distinct days, 4 appointment counts are consumed.
- TS1 and TS2 both started and ended on Monday.
- TS3 started on Tuesday and ended Wednesday.
- TS4 started and ended on Wednesday.
- TS5 started on Wednesday and ended on Thursday.
- TS6 started and ended on Thursday.
Here, 4 appointment counts are consumed — one for each distinct date.
Appointment Usage Calculation
Time
sheet
| Start Date/Time | End Date/Time | Distinct Dates | Appointments Deducted
|
TS2 | Jul 01, 2024, 01:06 PM | Jul 01, 2024, 02:45 PM | 1 | 1 |
TS3 | Jul 24, 2024, 09:00 AM | Jul 25, 2024, 03:03 PM | 2 | 2 |
Total Appointments Deducted | 3 | 3 |
Zoho FSM Pricing Note
- Zoho FSM follows an appointment-based pricing model, independent of the number of field agents.
- Appointment usage is deducted monthly, regardless of whether your billing cycle is monthly or annual.
- Each organization can add up-to 200 users initially (extendable upon request after validation).
- Appointment counts correspond directly to the number of distinct days in timesheets logged under each Service Appointment.