What is the difference between schedule and dispatch?
Schedule:
- Used to assign a date, time, and optionally a field agent or crew to a service appointment
- The appointment is confirmed in the system, but the field agent is not notified
- Can be scheduled even if no resource is assigned yet
- Status: Scheduled
Dispatch:
- Sends a push notification to the assigned field agent
- Can be done only after a resource is assigned
- Status: Dispatched