What’s the difference between cancelling and terminating a service appointment?

What’s the difference between cancelling and terminating a service appointment?

  1. Cancelling a Service Appointment:
    1. This action is used before the work begins.
    2. It indicates that the appointment has been called off in advance, typically due to changes in plan, customer requests, or scheduling conflicts.
    3. The status of the appointment changes to Cancelled.
  2. Terminating a Service Appointment:
    1. This is used after the appointment has started but the service cannot be completed.
    2. It applies when the field agent is onsite but unable to carry out the task (e.g., part missing, equipment failure).
    3. The status of the appointment becomes Cannot Complete.