What to do if I need to change the timing of an appointment?
You can reschedule a Service Appointment to a new time if it hasn't been completed or cancelled. Here's how you can do it:
To reschedule an appointment:
- Open the Service Appointment Details page.
- Click the Reschedule.

- In the reschedule window, update the Scheduled Start and End Date/Time.
- Review field agent availability for the new time slot.
- Click Reschedule and then Confirm.
