Sending a service report to a customer in Zoho FSM

1. Open the Service Report
   
2. Click Send
   
   
   
3. Enter the To email address
   
4. Add CC and BCC recipients if required
   
   
   

   In the To / CC / BCC fields:

   1. You can select from the dropdown or enter any valid email address manually
      

   The dropdown will include:  
   

   If the Service Report is for a standalone contact:
   

   1. The contact’s email address
      

   If the Service Report is for a contact linked to a company:
   

   1. Contact’s email address
      
   2. Email addresses of other contacts associated with the company
      
   3. The company’s email address
      
   4. Active confirmed users in your Zoho FSM organization
      
5. Click Send.