My customer hasn't received the Service Report email I've sent. How to handle this in Zoho FSM?

My customer hasn't received the Service Report email I've sent. How to handle this in Zoho FSM?

If your customer hasn’t received the estimate email, ask them to check their spam or junk folder first.
If the email is still not found, you can resend the Service report email.

Resending a Service Report in Zoho FSM

  1. Open the Service Report
  2. Click Resend Report



  3. Enter the To email address
  4. Add CC and BCC recipients if required

    InfoIn the To / CC / BCC fields:
    1. You can select from the dropdown or enter any valid email address manually
    The dropdown will include:  
    If the Service Report is for a standalone contact:
    1. The contact’s email address
    If the Service Report is for a contact linked to a company:
    1. Contact’s email address
    2. Email addresses of other contacts associated with the company
    3. The company’s email address
    4. Active confirmed users in your Zoho FSM organization
  5. Click Send.