Scanning a barcode or QR code while creating or editing a Work Order or Service Appointment, in the Zoho FSM mobile app

1. Tap Scan QR/Barcode under the Service/Part line items lookup field.
   
   
   
   (or)
   While searching for a service line item, you can also access the scanner from the Search Service screen.
   
   
   
   
2. If prompted, enable camera access. Tap Yes → Allow.         
   
              
   
   
3. Point your camera at the barcode/QR code.
   
   
   
   
4. Matching records will be shown. Select the Service/Part from the search results. Tap on the select [ ] icon.
   
   
   
   
5. The selected record will be filled in the Service/Part line items field.
   
   
   
   
6. If there’s no match, you'll see "No results found."
   
   

 The barcode/QR code must contain a value present in the SKU of the Service/Part.