Can I give users view-only permissions for certain records and prevent them from editing?

Can I give users view-only permissions for certain records and prevent them from editing?

Yes, you can configure view-only access for certain records in Zoho FSM by customising user permissions through custom profiles.
Note that standard (built-in) profiles cannot be edited, so this option is available only with custom profiles.
To set this up:
  1. Open the custom profile you want to modify.
  2. Adjust permissions by checking or unchecking the relevant boxes to restrict editing and allow view-only access as needed.
    Click Save to apply the changes.
Some permissions, such as View access for modules like Contacts, Companies and Work Orders cannot be disabled.