Can I make changes to the standard profile?

Can I make changes to the standard profile?

No, you cannot make changes to the built-in (standard) profiles in Zoho FSM. These profiles have predefined permissions and are not editable.
If you need different permissions, you can clone the standard profile and modify it as needed.
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To clone a profile:
  1. Go to Setup.
  2. Under Security Control, select Profiles.
  3. Click the More Options (  ) next to an existing profile and select Clone.



  4. In the Clone a Profile popup, provide a name and description.
    Click Clone.



  5. Make the required changes.
    Click Save.