When should I cancel a Work Order in Zoho FSM? What should I do if the customer does not want to proceed with the job?

You can cancel a Work Order when you no longer want to proceed with it. For example, if a customer decides not to continue with the requested service, the Work Order created for that request can be cancelled.

Cancelling a work order in Zoho FSM will:

change the work order status to Cancelled.
cancel all appointments (if created) created for the work order.

Cancelling a work order in Zoho FSM

Go to Work Order Management > Work Orders.
Open the Work Order.
On the Work Order details page, click Cancel.
In the confirmation prompt, enter the cancellation reason and click Continue.

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