Editions and Pricing

The details of the various Zoho FSM editions and their pricing details are mentioned below.

Features	Edition
Features	Free	Standard	Professional
Fixed Base Price	Free	30.00 USD (billed monthly)	45.00 USD (billed monthly)
Fixed Base Price	Free	300.00 USD (billed annually)	420.00 USD (billed annually)
Number of Appointments per month	30	60	60
Number of Appointments per month	30	Charges for additional appointments will be calculated based on the volume. Customers will be able to choose the additional appointments they need while purchasing the edition. Note: Please take the time to familiarize yourself with how appointment usage is calculated.
Number of Invoices	30	60	60
Number of Users	20	200	200

To view the pricing information in your currency, refer to this link.

Volume based pricing

Number of Appointments per month*	Volume-based Price (in USD)
	Standard		Professional
	Monthly	Annually	Monthly	Annually
60	30	300	45	420
100	50	480	75	720
150	75	720	110	1080
200	100	960	150	1440
300	130	1200	200	1920
400	160	1560	250	2400
500	190	1800	300	3000
750	240	2400	375	3720
1000	290	2880	450	4440
1250	340	3360	525	5160
1500	390	3840	600	6000
2000	490	4800	750	7440
3000	665	6600	1000	9960
4000	815	8040	1200	12000
5000	965	9600	1400	13920
6000	1085	10800	1550	15480
7000	1205	12000	1700	16920
8000	1315	13080	1835	18240
9000	1415	14040	1955	19440
10000	1515	15120	2075	20640
12500	1740	17400	2325	23160
15000	1965	19560	2575	25680
17500	2165	21600	2800	27960
20000	2365	23640	3025	30240
25000	NA	NA	3425	34200
30000	NA	NA	3825	38160
35000	NA	NA	4175	41640
40000	NA	NA	4525	45240
50000	NA	NA	5125	51240

A quote can be requested from the sales team for anything more than 50000 appointments per month.

*The number of invoices available will be equal to the number of appointments

Complete Feature Comparison

Features	Edition
Features	Free	Standard	Professional	Premium
Work Order Management
Requests	✔	✔	✔	✔
Estimates Standard Estimates Optional Line Items	✔ ✔	✔ ✔ ✔	✔ ✔ ✔	✔ ✔ ✔
Work Orders Service Line Items Part Line Items Service Task Line Items	✔ 10/work order 10/work order	✔ 20/work order 20/work order 10/service line item	✔ 30/work order 30/work order 15/service line item	✔ 50/work order 50/work order 50/service line item
Service Appointments Time Slot Queue Based (All Day ) Multi-day	✔ ✔ ✔	✔ ✔ ✔	✔ ✔ ✔ ✔	✔ ✔ ✔ ✔
Service Task		5/service	10/service	20/service
Service Report	1/appointment	5/appointment	10/appointment	20/appointment
Record Templates			40/module	100/module
Gantt View	✔	✔	✔	✔
Grid View			✔	✔
Map View		✔	✔	✔
Calendar View	✔ Day, Week views	✔ Day, Week views	✔ Day, Week, Month views	✔ Day, Week, Month views
Trips	1/appointment	20/appointment	50/appointment	100/appointment
Time Sheet	10/appointment	10/appointment	15/appointment	50/appointment
Multi-currency		10/organization	20/organization	30/organization
Job Costing			✔	✔
Notes and Attachments Unified Notes View	✔ ✔	✔ ✔	✔ ✔	✔ ✔
Maintenance Plans
Scheduled Maintenances			✔ 200 active Total 500	✔ 1000 active Total 1500
Contact Management
Customers	✔	✔	✔	✔
Companies	✔	✔	✔	✔
Customer History	✔	✔	✔	✔
Notes	✔	✔	✔	✔
Notifications	✔	✔	✔	✔
Custom Notifications		✔	✔	✔
Timeline	✔	✔	✔	✔
Advanced Filters	✔	✔	✔	✔
Contact Merge		✔	✔	✔
Workforce Management
Users	20	200	200	500
Equipments	✔	✔	✔	✔
Crew		20/organization	50/organization	100/organization
Skills				100/organization
Service Territories		20/organization	50/organization	100/organization
Attendance	✔	✔	✔	✔
Availability Business Hours Shifts Holiday Time Off	✔	✔ ✔ ✔	✔ ✔ ✔	✔ 25/organization ✔ ✔
Field Agent Live Location Tracking		✔	✔	✔
Service Management
Services And Parts	✔	✔	✔	✔
Asset Management
Manage Assets			✔	✔
Billing (Powered by Zoho Invoice)
Country-specific Taxes†	✔	✔	✔	✔
Invoices	✔	✔	✔	✔
Payments	✔	✔	✔	✔
Payment Gateway Integration	✔	✔	✔	✔
2-way sync between FSM and Zoho Invoice/Books		✔	✔	✔
Product Customization
Module Custom Fields	Max 10/module	Max 100/module	Max 200/module	Max 300/module
Limits for each field type
Text & Choice fields (these include Single Line, Multi Line, Phone, Email, Pick List, URL, Multi-Select Pick List)	10/module	35/module	70/module	110/module
Decimal & Currency fields	10/module	15/module	30/module	40/module
Date Time & Long Integer fields	10/module	20/module	40/module	60/module
Checkbox	5/module	10/module	20/module	30/module
Number	5/module	10/module	20/module	30/module
Date	5/module	10/module	20/module	30/module
Job Sheets Subforms			✔ 50 Active Total 100 2/job sheet	✔ 100 Active Total 200 5/job sheet
Job Sheets Custom Fields			Max 300/job sheet	Max 400/job sheet
Limits for each field type in Job Sheets
Text & Choice fields (Single Line, Multi Line, Phone, Email, Pick List, URL, Multi-Select Pick List, Check List, Radio Choice)			110/job sheet	145/job sheet
Decimal & Currency fields			40/job sheet	55/job sheet
Date Time & Long Integer fields			60/job sheet	80/job sheet
Checkbox			30/job sheet	40/job sheet
Number & Rating fields			30/job sheet	40/job sheet
Date			30/job sheet	40/job sheet
Image Upload			30/job sheet	40/job sheet
FSM List Views	✔	✔	✔	✔
Custom Views	10/module	50/module	100/module	100/module
PDF Templates		100/module	100/module	200/module
Automation
Workflow Rules	3 active/module Total 5/module	5 active/module Total 10/module	10 active/module Total 20/module	20 active/module Total 30/module
Time-based Workflow Rules			10 active/module Total 20/module	25 active/module Total 50/module
Custom Functions		5/module	10/module	20/module
Standalone Functions		5/organization	10/organization	20/organization
Field Updates	1/module	3/module	5/module	20/module
Email Template	1/module	3/module	10/module	20/module
Email Notification	1/module	3/module	5/module	20/module
Webhooks		5/module	10/module	20/module
Reports
Standard Reports	✔	✔	✔	✔
Custom Reports		10/module Total 30	20/module Total 50	50/module Total 100
Scheduled Reports				Max 50 schedules
Dashboard	✔	✔	✔	✔
Customer Insights				✔
Workforce Insights				✔
Data Management
Mass Update			✔	✔
File Storage	1 GB/organization	10 GB/organization + 2GB/100 appointments	10 GB/organization + 2GB/100 appointments	10 GB/organization + 2GB/100 appointments
Additional File Storage		15 USD/month for 25 GB	15 USD/month for 25 GB	15 USD/month for 25 GB
Data Storage	100,000 records	500,000 records	500,000 records	1,000,000 records
Import Data	1000 records/batch	10000 records/batch	20000 records/batch	50000 records/batch
Export Data	✔	✔	✔	✔
Security and Privacy
Custom Profiles		10/organization	15/organization	20/organization
Territory-Based Permissions				✔
Field Permissions				✔
Data Encryption (EAR)	✔	✔	✔	✔
Audit Trail	✔	✔	✔	✔
GDPR Compliance	✔	✔	✔	✔
Developer Tools
APIs (Daily call limit)	5000/Day/Org	25000/Day/Org	50000/Day/Org	100000/Day/Org
APIs Window Limit	2500/User/Min	5000/User/Min	5000/User/Min	5000/User/Min
API Concurrency Limit	5/Client/Org	15/Client/Org	15/Client/Org	15/Client/Org
Connections		✔	✔	✔
Webforms		3 Active/module Total 100/module	10 Active/module Total 100/module	20 Active/module Total 100/module
Mobile Support
Mobile App for Field Techs	✔	✔	✔	✔
Offline Data Access		✔	✔	✔
Channels
Email
Sender Email		10/organization	50/organization	100/organization
Telephony
Zoho’s Built-In Telephony (powered by Twilio)			✔	✔
Zoho Voice			✔	✔
Telephony Marketplace			✔	✔
WhatsApp Business Messaging
WhatsApp Templates			10/module	20/module
WhatsApp Notifications			10/module	20/module
Zoho Integrations
Zoho Books		✔	✔	✔
Zoho Invoice		✔	✔	✔
Zoho CRM		✔	✔	✔
Bigin by Zoho CRM		✔	✔	✔
Zoho Desk		✔	✔	✔
Zoho Analytics			✔	✔
Zoho Flow		✔	✔	✔
Third-Party Integrations
Zapier		✔	✔	✔

† The countries supported are Australia, Belgium, Canada, Germany, India, Kenya, Kuwait, Mexico, Qatar, Saudi Arabia, South Africa, Spain, United Arab Emirates, United States, and United Kingdom. If you need to use the tax rules of a country that does not currently have a designated tax edition in Zoho FSM, then you can use the Global edition.

Add-Ons

	Standard
Invoices Add-on	Each additional set of 50 invoices will cost 5 USD

FAQs

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Related Articles
What pricing plans or editions are available for Zoho FSM?
Zoho FSM offers three pricing editions: Free Standard Professional Please refer to our pricing help for comprehensive details.
Which countries' tax editions are supported in Zoho FSM?
The tax editions supported in Zoho FSM are: Australia Canada Germany India Kenya Kuwait Mexico Qatar Saudi Arabia South Africa Spain United Arab Emirates United States United Kingdom Global Edition
Can I switch between editions during my Zoho FSM trial?
Yes, you can switch between editions during your 15-day trial. To switch editions: Click the Profile icon at the top-right corner. Select Try Other Editions. Click Try Now You will get to use the other edition for a trial period of 15 days. You can ...
Is the pricing calculated based on the number of users?
No, pricing is not calculated based on the number of users. Zoho FSM has a subscription-based pricing.
How can I hide pricing from my field agents?
The profile Limited Field Agent does not have permissions to view pricing. They can however create work orders and appointments without the pricing information. So if you want to hide pricing from your field agents, either create an user with the ...