Editions and Pricing
Features
Edition
Free
Standard
Professional
Premium
Fixed Base Price
Free
30.00 USD
(billed monthly)
45.00 USD
(billed monthly)
55.00 USD
(billed monthly)
300.00 USD
(billed annually)
420.00 USD
(billed annually)
480.00 USD
(billed annually)
Number of Appointments per month
30
60
60
60
Charges for additional appointments will be calculated based on the volume. Customers will be able to choose the additional appointments they need while purchasing the edition.
Note: Please take the time to familiarize yourself with how appointment usage is calculated.
Number of Invoices
30
60
60
60
Number of Users
20
200
200
500
Volume based pricing
Number of
Appointments per month*
Volume-based Price (in USD)
Standard
Professional
Premium
Monthly
Annually
Monthly
Annually
Monthly
Annually
60
30
300
45
420
55
480
100
50
480
75
720
90
840
150
75
720
110
1080
135
1320
200
100
960
150
1440
180
1800
300
130
1200
200
1920
250
2520
400
160
1560
250
2400
320
3240
500
190
1800
300
3000
390
3840
750
240
2400
375
3720
490
4920
1000
290
2880
450
4440
590
5880
1250
340
3360
525
5160
690
6840
1500
390
3840
600
6000
790
7920
2000
490
4800
750
7440
990
9840
3000
665
6600
1000
9960
1340
13440
4000
815
8040
1200
12000
1640
16440
5000
965
9600
1400
13920
1940
19440
6000
1085
10800
1550
15480
2140
21360
7000
1205
12000
1700
16920
2340
23400
8000
1315
13080
1835
18240
2500
24960
9000
1415
14040
1955
19440
2620
26160
10000
1515
15120
2075
20640
2740
27360
12500
1740
17400
2325
23160
2990
29880
15000
1965
19560
2575
25680
3240
32400
17500
2165
21600
2800
27960
3465
34680
20000
2365
23640
3025
30240
3690
36840
25000
NA
NA
3425
34200
4090
40920
30000
NA
NA
3825
38160
4490
44880
35000
NA
NA
4175
41640
4840
48360
40000
NA
NA
4525
45240
5190
51840
50000
NA
NA
5125
51240
5790
57840
*The number of invoices available will be equal to the number of appointments
Complete Feature Comparison
Features | Edition |
| |||
Free | Standard | Professional | Premium | ||
Work Order Management | |||||
Requests | ✔ | ✔ | ✔ | ✔ | |
Estimates
Standard Estimates Optional Line Items | ✔
✔ | ✔
✔ ✔ | ✔
✔ ✔ | ✔
✔ ✔ | |
Work Orders
Service Line Items Part Line Items Service Task Line Items | ✔
10/work order 10/work order | ✔
20/work order 20/work order 10/service line item | ✔
30/work order 30/work order 15/service line item | ✔
50/work order 50/work order 50/service line item | |
Service Appointments
Time Slot Queue Based (All Day) Multi-day | ✔
✔ ✔ | ✔
✔ ✔ | ✔
✔ ✔
✔ | ✔
✔ ✔
✔ | |
Service Task |
| 5/service | 10/service | 20/service | |
Service Report | 1/appointment | 5/appointment | 10/appointment | 20/appointment | |
Record Templates |
|
| 40/module | 100/module | |
Gantt View | ✔ | ✔ | ✔ | ✔ | |
Grid View |
|
| ✔ | ✔ | |
Map View |
| ✔ | ✔ | ✔ | |
Calendar View | ✔ | ✔ | ✔ Day, Week, Month views | ✔ Day, Week, Month views | |
Trips | 1/appointment | 20/appointment | 50/appointment | 100/appointment | |
Time Sheet | 10/appointment | 10/appointment | 15/appointment | 50/appointment | |
Multi-currency |
| 10/organization | 20/organization | 30/organization | |
Job Costing |
|
| ✔ | ✔ | |
Notes and Attachments
Unified Notes View | ✔
✔ | ✔
✔ | ✔
✔ | ✔
✔ | |
Maintenance Plans | |||||
Scheduled Maintenances |
|
| ✔ 500 active Total 800 | ✔ 1000 active Total 1500 | |
Contact Management | |||||
Customers | ✔ | ✔ | ✔ | ✔ | |
Companies | ✔ | ✔ | ✔ | ✔ | |
Customer History | ✔ | ✔ | ✔ | ✔ | |
Notes | ✔ | ✔ | ✔ | ✔ | |
Notifications | ✔ | ✔ | ✔ | ✔ | |
Custom Notifications |
| ✔ | ✔ | ✔ | |
Timeline | ✔ | ✔ | ✔ | ✔ | |
Advanced Filters | ✔ | ✔ | ✔ | ✔ | |
Contact Merge |
| ✔ | ✔ | ✔ | |
Workforce Management | |||||
Users | 20 | 200 | 200 | 500 | |
Equipments | ✔ | ✔ | ✔ | ✔ | |
Crew |
| 20/organization | 50/organization | 100/organization | |
Skills |
|
|
| 100/organization | |
Service Territories |
| 20/organization | 50/organization | 100/organization | |
Attendance | ✔ | ✔ | ✔ | ✔ | |
Availability
Business Hours Holiday Time Off |
✔ |
✔
✔ ✔ |
✔
✔ ✔ |
✔ 25/organization ✔ ✔ | |
Field Agent Live Location Tracking |
| ✔ | ✔ | ✔ | |
Service Management | |||||
Services And Parts | ✔ | ✔ | ✔ | ✔ | |
Asset Management | |||||
Manage Assets |
|
| ✔ | ✔ | |
Billing (Powered by Zoho Invoice) | |||||
Country-specific Taxes† | ✔ | ✔ | ✔ | ✔ | |
Invoices | ✔ | ✔ | ✔ | ✔ | |
Payments | ✔ | ✔ | ✔ | ✔ | |
Payment Gateway Integration | ✔ | ✔ | ✔ | ✔ | |
2-way sync between FSM and Zoho Invoice/Books |
| ✔ | ✔ | ✔ | |
Product Customization | |||||
Module Custom Fields | Max 10/module | Max 100/module | Max 200/module | Max 300/module | |
Limits for each field type | |||||
Text & Choice fields (these include Single Line, Multi Line, Phone, Email, Pick List, URL, Multi-Select Pick List) | 10/module | 35/module | 70/module | 110/module | |
Decimal & Currency fields | 10/module | 15/module | 30/module | 40/module | |
Date Time & Long Integer fields | 10/module | 20/module | 40/module | 60/module | |
Checkbox | 5/module | 10/module | 20/module | 30/module | |
Number | 5/module | 10/module | 20/module | 30/module | |
Date | 5/module | 10/module | 20/module | 30/module | |
Job Sheets
Subforms |
|
| ✔ 50 Active Total 100
2/job sheet | ✔ 100 Active Total 200
5/job sheet | |
Job Sheets Custom Fields |
|
| Max 300/job sheet | Max 400/job sheet | |
Limits for each field type in Job Sheets | |||||
Text & Choice fields (Single Line, Multi Line, Phone, Email, Pick List, URL, Multi-Select Pick List, Check List, Radio Choice) |
|
| 110/job sheet | 145/job sheet | |
Decimal & Currency fields |
|
| 40/job sheet | 55/job sheet | |
Date Time & Long Integer fields |
|
| 60/job sheet | 80/job sheet | |
Checkbox |
|
| 30/job sheet | 40/job sheet | |
Number & Rating fields |
|
| 30/job sheet | 40/job sheet | |
Date |
|
| 30/job sheet | 40/job sheet | |
Image Upload |
|
| 30/job sheet | 40/job sheet | |
FSM List Views | ✔ | ✔ | ✔ | ✔ | |
Custom Views | 10/module | 50/module | 100/module | 100/module | |
PDF Templates |
| 100/module | 100/module | 200/module | |
Automation | |||||
Workflow Rules | 3 active/module Total 5/module | 5 active/module Total 10/module | 10 active/module Total 20/module | 20 active/module Total 30/module | |
Time-based Workflow Rules |
|
| 10 active/module Total 20/module | 25 active/module Total 50/module | |
Custom Functions |
| 5/module | 10/module | 20/module | |
Standalone Functions |
| 5/organization | 10/organization | 20/organization | |
Field Updates | 1/module | 3/module | 5/module | 20/module | |
Email Template | 1/module | 3/module | 10/module | 20/module | |
Email Notification | 1/module | 3/module | 5/module | 20/module | |
Webhooks |
| 5/module | 10/module | 20/module | |
Reports | |||||
Standard Reports | ✔ | ✔ | ✔ | ✔ | |
Custom Reports |
| 10/module Total 30 | 20/module Total 50 | 50/module Total 100 | |
Scheduled Reports |
|
|
| Max 50 schedules | |
Dashboard | ✔ | ✔ | ✔ | ✔ | |
Customer Insights |
|
|
| ✔ | |
Workforce Insights |
|
|
| ✔ | |
Data Management | |||||
Mass Update |
|
| ✔ | ✔ | |
File Storage | 1 GB/organization | 10 GB/organization + 2GB/100 appointments | 10 GB/organization + 2GB/100 appointments | 10 GB/organization + 2GB/100 appointments | |
Additional File Storage |
| 15 USD/month for 25 GB | 15 USD/month for 25 GB | 15 USD/month for 25 GB | |
Data Storage | 100,000 records | 500,000 records | 500,000 records | 1,000,000 records | |
Import Data | 1000 records/batch | 10000 records/batch | 20000 records/batch | 50000 records/batch | |
Export Data
Records/Export Submodule Records Parallel Exports | ✔
5000 5000
| ✔
10000 10000 3 | ✔
25000 25000 5 | ✔
50000 50000 5 | |
Security and Privacy | |||||
Custom Profiles |
| 10/organization | 15/organization | 20/organization | |
Territory-Based Permissions |
|
|
| ✔ | |
Field Permissions |
|
|
| ✔ | |
Data Encryption (EAR) | ✔ | ✔ | ✔ | ✔ | |
Audit Trail | ✔ | ✔ | ✔ | ✔ | |
GDPR Compliance | ✔ | ✔ | ✔ | ✔ | |
Developer Tools | |||||
APIs (Daily call limit) | 5000/Day/Org | 25000/Day/Org | 50000/Day/Org | 100000/Day/Org | |
APIs Window Limit | 2500/User/Min | 5000/User/Min | 5000/User/Min | 5000/User/Min | |
API Concurrency Limit | 5/Client/Org | 15/Client/Org | 15/Client/Org | 15/Client/Org | |
Connections |
| ✔ | ✔ | ✔ | |
Webforms |
| 3 Active/module Total 100/module | 10 Active/module Total 100/module | 20 Active/module Total 100/module | |
Mobile Support | |||||
Mobile App for Field Techs | ✔ | ✔ | ✔ | ✔ | |
Offline Data Access |
| ✔ | ✔ | ✔ | |
Channels | |||||
Sender Email |
| 10/organization | 50/organization | 100/organization | |
Telephony | |||||
Zoho’s Built-In Telephony (powered by Twilio) |
|
| ✔ | ✔ | |
Zoho Voice |
|
| ✔ | ✔ | |
Telephony Marketplace |
|
| ✔ | ✔ | |
WhatsApp Business Messaging | |||||
WhatsApp Templates |
|
| 10/module | 20/module | |
WhatsApp Notifications |
|
| 10/module | 20/module | |
Zoho Integrations | |||||
Zoho Books |
| ✔ | ✔ | ✔ | |
Zoho Invoice |
| ✔ | ✔ | ✔ | |
Zoho CRM |
| ✔ | ✔ | ✔ | |
Bigin by Zoho CRM |
| ✔ | ✔ | ✔ | |
Zoho Desk |
| ✔ | ✔ | ✔ | |
Zoho Analytics |
|
| ✔ | ✔ | |
Zoho Flow |
| ✔ | ✔ | ✔ | |
Third-Party Integrations | |||||
Zapier |
| ✔ | ✔ | ✔ | |
Add-Ons
| Standard |
Invoices Add-on | Each additional set of 50 invoices will cost 5 USD |
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