Editions and Pricing

The details of the various Zoho FSM editions and their pricing details are mentioned below.

Features	Edition
Features	Free	Standard	Professional
Fixed Base Price	Free	30.00 USD (billed monthly)	45.00 USD (billed monthly)
Fixed Base Price	Free	300.00 USD (billed annually)	420.00 USD (billed annually)
Number of Appointments per month	30	60	60
Number of Appointments per month	30	Charges for additional appointments will be calculated based on the volume. Customers will be able to choose the additional appointments they need while purchasing the edition.
Number of Invoices	30	60	60
Number of Users	20	200	200

Volume based pricing

Number of Appointments per month*	Volume-based Price (in USD)
	Standard		Professional
	Monthly	Annually	Monthly	Annually
60	30	300	45	420
100	50	480	75	720
150	75	720	110	1080
200	100	960	150	1440
300	130	1200	200	1920
400	160	1560	250	2400
500	190	1800	300	3000
750	240	2400	375	3720
1000	290	2880	450	4440
1250	340	3360	525	5160
1500	390	3840	600	6000
2000	490	4800	750	7440
3000	665	6600	1000	9960
4000	815	8040	1200	12000
5000	965	9600	1400	13920
6000	1085	10800	1550	15480
7000	1205	12000	1700	16920
8000	1315	13080	1835	18240
9000	1415	14040	1955	19440
10000	1515	15120	2075	20640
12500	1740	17400	2325	23160
15000	1965	19560	2575	25680
17500	2165	21600	2800	27960
20000	2365	23640	3025	30240
25000	NA	NA	3425	34200
30000	NA	NA	3825	38160

A quote can be requested from the sales team for anything more than 30000 appointments per month.

*The number of invoices available will be equal to the number of appointments

Complete Feature Comparison

Features	Edition
Features	Free	Standard	Professional
Work Order Management
Requests	✔	✔	✔
Estimates	✔	✔	✔
Work Orders Service Line Items Part Line Items Service Task Line Items	✔ 10/work order 10/work order	✔ 20/work order 20/work order 10/service line item	✔ 30/work order 30/work order 15/service line item
Service Task		5/service	10/service
Service Report	1/appointment	5/appointment	10/appointment
Gantt View	✔	✔	✔
Map View		✔	✔
Calendar View	✔ Day, Week views	✔ Day, Week views	✔ Day, Week, Month views
Trips		✔	✔
Time Sheet		✔	✔
Multi-currency		10/organization	20/organization
Multi-day appointments			✔
Maintenance Plans
Scheduled Maintenances			✔ 200 active Total 500
Contact Management
Customers	✔	✔	✔
Companies	✔	✔	✔
Customer History	✔	✔	✔
Notes	✔	✔	✔
Notifications	✔	✔	✔
Custom Notifications		✔	✔
Timeline	✔	✔	✔
Advanced Filters	✔	✔	✔
Contact Merge		✔	✔
Workforce Management
Users	20	200	200
Skills	10/organization	20/organization	50/organization
Crew		20/organization	50/organization
Work Type		50/organization	100/organization
Service Territories		20/organization	50/organization
Business Hours		✔	✔
Holiday	✔	✔	✔
Time Off		✔	✔
Field Agent Live Location Tracking		✔	✔
Service Management
Services And Parts	✔	✔	✔
Asset Management
Manage Assets			✔
Inventory Control (Powered by Zoho Inventory*)
Serial Number Tracking			✔
Multiple Warehouses			✔
Billing (Powered by Zoho Invoice)
2-way sync between FSM and Zoho Invoice/Books		✔	✔
Invoices	✔	✔	✔
Online Payments	✔	✔	✔
Taxes (Specific to local currencies and tax laws)†	✔	✔	✔
Product Customization
Custom Fields		3/field type/module (max 10/module)	15/field type/module (max 50/module)
FSM List Views	✔	✔	✔
Custom Views		5/module	10/module
Automation
Workflow Rules	1 active/module Total 3/module	3 active/module Total 5/module	5 active/module Total 7/module
Time-based Workflow Rules			3 active/module Total 5/module
Custom Functions		3/module	5/module
Standalone Functions		3/organization	5/organization
Field Updates	1/module	3/module	5/module
Email Template	1/module	3/module	10/module
Email Notification	1/module	3/module	5/module
Webhooks		5/module	10/module
Reports
Standard Reports	✔	✔	✔
Dashboard	✔	✔	✔
Data Administration
File Storage	2 GB/organization	5 GB/organization	5 GB/organization
Data Storage	100,000 records	500,000 records	500,000 records
Import Data	1000 records/batch	10000 records/batch	20000 records/batch
Export Data	✔	✔	✔
Import History	✔	✔	✔
Security and Privacy
Custom Profiles		10/organization	15/organization
Data Encryption (EAR)	✔	✔	✔
Audit Trail	✔	✔	✔
GDPR Compliance	✔	✔	✔
Developer Tools
APIs (Daily call limit)	5000/Day/Org	25000/Day/Org	25000/Day/Org
APIs Window Limit	2500/User/Min	5000/User/Min	5000/User/Min
API Concurrency Limit	5/Client/Org	15/Client/Org	15/Client/Org
Connections		✔	✔
Webforms		3 Active/module Total 100/module	10 Active/module Total 100/module
Mobile Support
Mobile App for Field Techs	✔	✔	✔
Offline Data Access		✔	✔

*Available only if you have a paid edition (Standard and above) of Zoho Inventory

† The countries supported are Australia, Canada, India, Kuwait, Qatar, Saudi Arabia, United Arab Emirates, United States, and United Kingdom.

If you need to use the tax rules of a country that does not currently have a designated tax edition in Zoho FSM, then you can use the Global edition.

Add-Ons

	Standard
Invoices Add-on	Each additional set of 50 invoices will cost 5 USD

FAQs

Does FSM offer a free edition?
Yes. In the FSM free edition, up to 30 appointments, and 30 invoices can be created for free in a month.
Is there a trial version for FSM?
When a user signs up for Zoho FSM, they will be on a 15-day, free trial of the Professional plan. They can try out the Standard trial too. They will be downgraded to the Free edition after the trial period.
How can the number of users be increased beyond 200?
You need to contact the support team to increase the number of users beyond 200.
Is Zoho FSM a part of Zoho One?
No, Zoho FSM is not a part of Zoho One.
Will the terminated and cancelled appointments be deducted from the appointments available for a month?
Yes, the terminated and cancelled appointments will be deducted from the appointments available for a month. Any service appointment created irrespective of their subsequent status will be considered for usage.

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