Features

Edition

Free

Standard

Professional

Premium

Work Order Management

Requests

✔

✔

✔

✔

Estimates

Standard Estimates

Optional Line Items

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

Work Orders

Service Line Items

Part Line Items

Service Task Line Items

✔

10/work order

10/work order

✔

20/work order

20/work order

10/service line item

✔

30/work order

30/work order

15/service line item

✔

50/work order

50/work order

50/service line item

Service Appointments

Time Slot

Queue Based (All Day)

Multi-day

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

Service Task

5/service

10/service

20/service

Service Report

1/appointment

5/appointment

10/appointment

20/appointment

Record Templates

40/module

100/module

Gantt View

✔

✔

✔

✔

Grid View

✔

✔

Map View

✔

✔

✔

Calendar View

✔
Day, Week views

✔
Day, Week views

✔

Day, Week, Month views

✔

Day, Week, Month views

Trips

1/appointment

20/appointment

50/appointment

100/appointment

Time Sheet

10/appointment

10/appointment

15/appointment

50/appointment

Multi-currency

10/organization

20/organization

30/organization

Job Costing

✔

✔

Notes and Attachments

Unified Notes View

✔

✔

✔

✔

✔

✔

✔

✔

Maintenance Plans

Scheduled Maintenances

✔

500 active

Total 800

✔

1000 active

Total 1500

Contact Management

Customers

✔

✔

✔

✔

Companies

✔

✔

✔

✔

Customer History

✔

✔

✔

✔

Notes

✔

✔

✔

✔

Notifications

✔

✔

✔

✔

Custom Notifications

✔

✔

✔

Timeline

✔

✔

✔

✔

Advanced Filters

✔

✔

✔

✔

Contact Merge

✔

✔

✔

Workforce Management

Users

20

200

200

500

Equipments

✔

✔

✔

✔

Crew

20/organization

50/organization

100/organization

Skills

100/organization

Service Territories

20/organization

50/organization

100/organization

Attendance

✔

✔

✔

✔

Availability

Business Hours
Shifts

Holiday

Time Off

✔

✔

✔

✔

✔

✔

✔

✔

25/organization

✔

✔

Field Agent Live Location Tracking

✔

✔

✔

Service Management

Services And Parts

✔

✔

✔

✔

Asset Management

Manage Assets

✔

✔

Billing (Powered by Zoho Invoice)

Country-specific Taxes†

✔

✔

✔

✔

Invoices

✔

✔

✔

✔

Payments

✔

✔

✔

✔

Payment Gateway Integration

✔

✔

✔

✔

2-way sync between FSM and Zoho Invoice/Books

✔

✔

✔

Product Customization

Module Custom Fields

Max 10/module

Max 100/module

Max 200/module

Max 300/module

Limits for each field type

Text & Choice fields (these include Single Line, Multi Line, Phone, Email, Pick List, URL, Multi-Select Pick List)

10/module

35/module

70/module

110/module

Decimal & Currency fields

10/module

15/module

30/module

40/module

Date Time & Long Integer fields

10/module

20/module

40/module

60/module

Checkbox

5/module

10/module

20/module

30/module

Number

5/module

10/module

20/module

30/module

Date

5/module

10/module

20/module

30/module

Job Sheets

Subforms

✔

50 Active

Total 100

2/job sheet

✔

100 Active

Total 200

5/job sheet

Job Sheets Custom Fields

Max 300/job sheet

Max 400/job sheet

Limits for each field type in Job Sheets

Text & Choice fields (Single Line, Multi Line, Phone, Email, Pick List, URL, Multi-Select Pick List, Check List, Radio Choice)

110/job sheet

145/job sheet

Decimal & Currency fields

40/job sheet

55/job sheet

Date Time & Long Integer fields

60/job sheet

80/job sheet

Checkbox

30/job sheet

40/job sheet

Number & Rating fields

30/job sheet

40/job sheet

Date

30/job sheet

40/job sheet

Image Upload

30/job sheet

40/job sheet

FSM List Views

✔

✔

✔

✔

Custom Views

10/module

50/module

100/module

100/module

PDF Templates

100/module

100/module

200/module

Automation

Workflow Rules

3 active/module

Total 5/module

5 active/module

Total 10/module

10 active/module

Total 20/module

20 active/module

Total 30/module

Time-based Workflow Rules

10 active/module

Total 20/module

25 active/module

Total 50/module

Custom Functions

5/module

10/module

20/module

Standalone Functions

5/organization

10/organization

20/organization

Field Updates

1/module

3/module

5/module

20/module

Email Template

1/module

3/module

10/module

20/module

Email Notification

1/module

3/module

5/module

20/module

Webhooks

5/module

10/module

20/module

Reports

Standard Reports

✔

✔

✔

✔

Custom Reports

10/module

Total 30

20/module

Total 50

50/module

Total 100

Scheduled Reports

Max 50 schedules

Dashboard

✔

✔

✔

✔

Customer Insights

✔

Workforce Insights

✔

Data Management

Mass Update

✔

✔

File Storage

1 GB/organization

10 GB/organization + 2GB/100 appointments

10 GB/organization + 2GB/100 appointments

10 GB/organization + 2GB/100 appointments

Additional File Storage

15 USD/month

for 25 GB

15 USD/month

for 25 GB

15 USD/month

for 25 GB

Data Storage

100,000 records

500,000 records

500,000 records

1,000,000 records

Import Data

1000 records/batch

10000 records/batch

20000 records/batch

50000 records/batch

Export Data

Records/Export

Submodule Records

Parallel Exports

✔

5000

5000

✔

10000

10000

3

✔

25000

25000

5

✔

50000

50000

5

Security and Privacy

Custom Profiles

10/organization

15/organization

20/organization

Territory-Based Permissions

✔

Field Permissions

✔

Data Encryption (EAR)

✔

✔

✔

✔

Audit Trail

✔

✔

✔

✔

GDPR Compliance

✔

✔

✔

✔

Developer Tools

APIs (Daily call limit)

5000/Day/Org

25000/Day/Org

50000/Day/Org

100000/Day/Org

APIs Window Limit

2500/User/Min

5000/User/Min

5000/User/Min

5000/User/Min

API Concurrency Limit

5/Client/Org

15/Client/Org

15/Client/Org

15/Client/Org

Connections

✔

✔

✔

Webforms

3 Active/module

Total 100/module

10 Active/module

Total 100/module

20 Active/module

Total 100/module

Mobile Support

Mobile App for Field Techs

✔

✔

✔

✔

Offline Data Access

✔

✔

✔

Channels

Email 

Sender Email

10/organization

50/organization

100/organization

Telephony 

Zoho’s Built-In Telephony (powered by Twilio)

✔

✔

Zoho Voice

✔

✔

Telephony Marketplace

✔

✔

WhatsApp Business Messaging 

WhatsApp Templates

10/module

20/module

WhatsApp Notifications

10/module

20/module

Zoho Integrations

Zoho Books

✔

✔

✔

Zoho Invoice

✔

✔

✔

Zoho CRM

✔

✔

✔

Bigin by Zoho CRM

✔

✔

✔

Zoho Desk

✔

✔

✔

Zoho Analytics

✔

✔

Zoho Flow

✔

✔

✔

Third-Party Integrations

Zapier

✔

✔

✔