Editions and Pricing
Features | Free | Standard |
Fixed Base Price | Free | $30.00 / month |
$25.00 / month Billed Annually | ||
Number of Appointments | 30 | 60 Charges for additional appointments will be calculated based on the volume. Customers will be able to choose the additional appointments they need while purchasing the edition. |
Number of Invoices | 30 | 60 |
Number of Users | 20 | 100 |
Volume based pricing
Number of Appointments per month* | Volume-based Price (in $)
Billed Monthly Billed Annually | |
60 | 30 | 25 |
100 | 50 | 40 |
150 | 75 | 60 |
200 | 100 | 80 |
300 | 130 | 100 |
400 | 160 | 130 |
500 | 190 | 150 |
750 | 240 | 200 |
1000 | 290 | 240 |
1250 | 340 | 280 |
1500 | 390 | 320 |
2000 | 490 | 400 |
3000 | 665 | 550 |
4000 | 815 | 670 |
5000 | 965 | 800 |
Complete Feature Comparison
Features | Free | Standard |
Work Order Management | ||
Requests | ✔ | ✔ |
Estimates | ✔ | ✔ |
Work Orders Service Line Items Part Line Items | ✔ 10/work order 10/work order | ✔ 20/work order 20/work order |
Service Task |
| 5/service line item |
Service Report | 1/appointment | 5/appointment |
Gantt View | ✔ | ✔ |
Map View | ✔ | |
Calendar View | ✔ | ✔ |
Trips |
| ✔ |
Time Sheet |
| ✔ |
Multi-currency |
| 20/organization |
Multi-day appointments |
| ✔ |
Contact Management | ||
Customers | ✔ | ✔ |
Companies | ✔ | ✔ |
Customer History | ✔ | ✔ |
Notes | ✔ | ✔ |
Notifications | ✔ | ✔ |
Custom Notifications |
| ✔ |
Timeline | ✔ | ✔ |
Advanced Filters | ✔ | ✔ |
Contact Merge | ✔ | ✔ |
Workforce Management | ||
Users | ✔ | ✔ |
Skills | 10/organization | 20/organization |
Crew |
| 20/organization |
Work Type |
| ✔ |
Service Territories |
| 20/organization |
Business Hours |
| ✔ |
Holiday | ✔ | ✔ |
Time Off |
| ✔ |
Field Agent Live Location Tracking |
| ✔ |
Service Management | ||
Services And Parts | ✔ | ✔ |
Asset Management | ||
Manage Assets | ✔ | ✔ |
Billing (Powered by Zoho Invoice) | ||
2-way sync between FSM and Zoho Invoice/Books | ✔ | |
Invoices | ✔ | ✔ |
Online Payments | ✔ | ✔ |
Taxes (Specific to local currencies and tax laws) | ✔ | ✔ |
Inventory Control (Powered by Zoho Inventory*) | ||
Serial Number Tracking |
| ✔ |
Multiple Warehouses |
| ✔ |
Product Customization | ||
Custom Fields |
| 3/field type (max 10/module) |
FSM List Views | ✔ | ✔ |
Custom Views | 5/module | |
Automation | ||
Workflow Rules | 1 active/module Total 3/module | 3 active/module Total 5/module |
Custom Functions | 1/module | 3/module |
Standalone Functions | 3/organization | |
Field Updates | 1/module | 3/module |
Email Template | 1/module | 3/module |
Email Notification | 1/module Total 1/workflow rule | 3/module Total 1/workflow rule |
Webhooks | 5/module | |
Analytics | ||
Standard Reports | ✔ | ✔ |
Dashboard | ✔ | ✔ |
Data Administration | ||
Import Data | 1000 records/batch | 20000 records/batch |
Export Data | ✔ | ✔ |
Import History | ✔ | ✔ |
Security and Privacy | ||
Custom Profiles | 10/organization | |
Data Encryption (EAR) | ✔ | ✔ |
Audit Trail | ✔ | ✔ |
GDPR Compliance | ✔ | ✔ |
Developer Tools | ||
APIs | ✔ | ✔ |
Connections |
| ✔ |
Mobile Support | ||
Mobile App for Field Techs | ✔ | ✔ |
Add-Ons
| Standard |
Invoices Add-on | Each additional set of 50 invoices will cost $5 |
FAQs
- Does FSM offer a free edition?
Yes. In the FSM free edition, up to 30 appointments, and 30 invoices can be created for free in a month. - Is there a trial version for FSM?
A 15-day, free trial of the Standard plan is available after which it will be downgraded to the Free edition. - How can the number of users be increased beyond 100?
You need to contact the support team to increase the number of users beyond 100. - Is Zoho FSM a part of Zoho One?
No, Zoho FSM is not a part of Zoho One. - Will the terminated and cancelled appointments be deducted from the appointments available for a month?
Yes, the terminated and cancelled appointments will be deducted from the appointments available for a month. Any service appointment created irrespective of their subsequent status will be considered for usage.
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