Schedule and Dispatch
Time Sheets
Time spent working on an appointment can be logged using Time Sheets. Time sheet entries can be recorded by the field technician from the FSM mobile app. Time sheets can be also be recorded from the FSM web app. Create Time Sheets Log in to Zoho FSM ...Dispatch Console
The Dispatch Console is the task board for scheduling and dispatching the service appointments. It contains all the information that a Dispatch Console would require for assigning a service appointment to a field technician or crew. The Dispatch ...Dispatch Console Resources List
The Service Resources List is displayed on the left side of the Gantt chart. Only active territories assigned to the logged in user will be shown here and the active field technicians and crew for the selected date will be displayed here. The ...Manage Service Appointments
Scheduling Service Appointments All the service appointments in the Dispatch Console are initially scheduled by assigning them to a field technician or crew. Appointments can be scheduled from the Work Order Details page, as mentioned here. This can ...Dispatch Console Map
The Map view displays the location of the field technicians and the service addresses of the appointments. To see the Map view, navigate to the Dispatch Console module and click the Maps tab. Choose which field technicians are shown You can view the ...Dispatch Console Gantt
The Gantt view shows the service appointments in a timeline. To see the Gantt view, navigate to the Dispatch Console module and click the Gantt tab. All the scheduled service appointments for a field technician or crew will be shown in its row in the ...Dispatch Console Service Appointment List
The Service Appointment List displays all the appointments sorted in descending order by created time. The list is displayed on the left side of the Dispatch Console module with the following details about the service appointments: Name Status ...
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