Dispatch Console

Dispatch Console

The Dispatch Console is the task board for scheduling and dispatching the service appointments. It contains all the information that a Dispatcher would require for assigning a service appointment to a field technician or crew. The Dispatch Console has among others the following features:



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                                                                                          • Related Articles

                                                                                          • Dispatch Console Gantt

                                                                                            Permission Required: Dispatch Console The Gantt view shows the service appointments in a timeline. To see the Gantt view, navigate to the Dispatch Console module and click the Gantt tab. All the scheduled service appointments for a field technician ...
                                                                                          • Dispatch Console Customization

                                                                                            You can customize the details in the service appointment bar in the Gantt view of the Dispatch Console and the appointment entry in the Service Resource Calendar. The service resource calendar can be seen in the Users Details page, Crew Details page, ...
                                                                                          • Dispatch Console Map

                                                                                            - Permission Required: Dispatch Console - Check the Edition-based availability of Map View The Map view displays the location of the field technicians and the service addresses of the appointments. To see the Map view, navigate to the Dispatch ...
                                                                                          • Dispatch Console Calendar

                                                                                            In the Calendar view of the Dispatch Console, you can view all the service appointments irrespective of the service resources or territories. To see the Calendar view, navigate to the Dispatch Console module and click the Calendar tab. In the ...
                                                                                          • Dispatch Console Left Panel

                                                                                            The left panel of the Dispatch Console will list the service appointments and work orders whose details can be viewed in the Gantt or Map view. Service Appointments List By default, the service appointments list will be displayed on the left panel. ...
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