Dispatch Console
The Dispatch Console is the task board for scheduling and dispatching the service appointments. It contains all the information that a Dispatch Console would require for assigning a service appointment to a field technician or crew. The Dispatch Console has among others the following features:
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Related Articles
Dispatch Console Gantt
The Gantt view shows the service appointments in a timeline. To see the Gantt view, navigate to the Dispatch Console module and click the Gantt tab. All the scheduled service appointments for a field technician or crew will be shown in its row in the ...Dispatch Console Resources List
The Service Resources List is displayed on the left side of the Gantt chart. Only active territories assigned to the logged in user will be shown here and the active field technicians and crew for the selected date will be displayed here. The ...Dispatch Console Left Panel
The left panel of the Dispatch Console will list the service appointments, and work orders whose details can be viewed in the Gantt or Map view. Service Appointments List By default, the service appointments list will be displayed on the left panel. ...Dispatch Console Map
The Map view displays the location of the field technicians and the service addresses of the appointments. To see the Map view, navigate to the Dispatch Console module and click the Maps tab. Choose which field technicians are shown You can view the ...Manage Service Appointments
Scheduling Service Appointments All the service appointments in the Dispatch Console are initially scheduled by assigning them to a field technician or crew. Appointments can be scheduled from the Work Order Details page, as mentioned here. This can ...