1. In the calendar view, you can view all the Service Appointments to which service resources have been assigned, Holidays in the organization, and the Time Off taken by the resources.
   
2. You can filter the Service Appointments and Time Off entries using the Service Resources filter.
3. You can view the details using the Month, Week, Day, and List views.
   
4. You can customize the service appointment entry in the Service Resource Calendar to include the profile image of the field agent. You can also customize the service appointment entry to include the icon that indicates the Type of a service appointment.

1. Create an appointment through drag and drop
   
2. Create an appointment from the Calendar
   
3. Reschedule through drag and drop
   

Create an appointment through drag and drop  

1. Drag and drop a work order
   
2. Drag and drop a service of the work order 

1. Click Create in the Work Orders List.
   Work orders can also be created from the Work Orders module.
   
   
   
   
2. In the Create Work Order overlay, enter the necessary details and click Save.
   The work order will be created and listed in the Work Orders List. You can now create service appointments for this work order.

Drag and drop a work order

1. Drag and drop the work order to the desired point in the Calendar that corresponds to the time for which you want to schedule the appointment.
   When you select the work order, all its services will be automatically selected. You can uncheck the services you want to exclude from the appointment.
   
   
   
   
2. In the Create Appointment overlay, the following details will be populated, which you can change if required.
   
1. Service
   
2. Summary
   
3. Scheduled Start/End Date Time
   
3. Select a Service Resource (Agent or Crew)
   
4. Click Schedule or Schedule and Dispatch to continue.
   

Drag and drop a service of the work order

1. Drag and drop the service to the desired point in the Calendar that corresponds to the time for which you want to schedule the appointment.
   
   
   
   
2. In the Create Appointment overlay, the following details will be populated, which you can change if required.
   
1. Service
   
2. Summary
   
3. Scheduled Start/End Date Time
   
3. Select a Service Resource (Agent or Crew)
   
4. Click Schedule or Schedule and Dispatch to continue.

Create Appointments from Calendar

1. Click on the point in the Calendar that corresponds to the time for which you want to schedule the appointment.
   
2. In the Create Appointment overlay, choose the work order for which you want to create the appointment.
   
   
   
   
3. In the Create Appointment overlay, the following details will be populated, which you can change if required.
   
1. Service
   
2. Summary
   
3. Scheduled Start/End Date Time
   
4. Select a Service Resource (Agent or Crew)
   
5. Click Schedule or Schedule and Dispatch to continue.

Reschedule through drag and drop

1. In the Calendar view, drag and drop an appointment to a different time
   
2. In the Calendar view, resize the appointment
   
3. Drag and drop the appointment from the Service Appointments List to a new time in the Calendar view

1. In the Calendar view, you can reschedule an appointment by dragging and dropping it to a different time.
   
   
   
   
2. In the Calendar view, you can also reschedule an appointment by resizing the appointment. Move your cursor to the bottom edge of the service appointment and when the cursor changes to a downward arrow, resize it to the duration you want for the service appointment.
   
   
   
   
3. Lastly, you can reschedule an appointment by dragging and dropping the appointment from the Service Appointments List to a new time in the Calendar view.
   
   
   

1. Schedule Start/End time
   
2. Assigned agent
   

Click to view the appointment details in a new window.