Dispatch Console Map

Dispatch Console Map

The Map view displays the location of the field technicians and the service addresses of the appointments. To see the Map view, navigate to the Dispatch Console module and click the Maps tab.

Choose which field technicians are shown 

You can view the last known location of the field technicians on the map using the filters below:
  1. Territory
  2. Skill: You can use the skills as a criteria to filter the field technicians under a territory.

Choose what information is shown 

You can view the necessary information in the map based on the below filters:
  1. Show User location: Displays the last known location of the field technicians
  2. Show Appointments: Displays the service address location of the service appointments displayed in the service appointment list
  3. Show Scheduled Appointments: Displays the service address location of the service appointments displayed at the bottom of the map

  4. Date filter: All the scheduled service appointments for the date selected in the date filter will be displayed at the bottom of the map. Clicking on a service appointment will highlight its location in the map.

  5. Service Resources filter: Upon selecting a field technician from this filter, the details of the service appointments assigned to it will be displayed on the right side of the map and also the location of all the service appointments will be highlighted in the map. The  symbol next to the field technician indicates that the location for the field technician is unknown.
    The field technicians can be filtered based on their territory and skill.

All the service appointments listed in the left pane will be shown by a yellow icon [  ], whereas the service appointments listed in the bottom pane will be shown by a blue icon [  ]. The field technician's last known location will be indicated by this icon: . If there are more than one appointments at the same location, then it will be indicated by a cluster icon [  ].

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