Dispatch Console Resources List

Dispatch Console Resources List

The Service Resources List is displayed on the left side of the Gantt chart. Only active territories assigned to the logged in user will be shown here and the active field technicians and crew for the selected date will be displayed here. The following details about the field technicians and crew are displayed:
  1. Name
  2. Service Appointment Count
  3. The total duration of the Service Appointments assigned

For a crew, you can see the technicians in the crew by clicking the expand arrow [>].

Clicking on a particular row will show the details of the field technician/crew. The appointments assigned to the field technician/crew can be viewed in the calendar with Monthly, Weekly, or Daily views. Details of the appointments can be viewed by clicking in them.

All the appointments assigned to the field technician/crew are also displayed in a list view.

Other details of the field technician/crew like the Territories they have worked in, their Skills, their TimeOff and Trip entries will be displayed.

Filter the Dispatch Console Service Resources 

Filter the Service Resources using the following filters:

Territory: Filter the Service Resources based on the territory they belong to.

Skill: Filter the Service Resources based on their Skills. By default, All will be selected. Click and select different values from the dropdown. You can select more than one skill value.

Type: Filter the Service Resources based on whether they are a Crew or Agent (Technician).

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