Zoho FSM | Invoices

Invoices

The Invoices module helps you easily access all the invoices from a single place. You can create invoices, and make payments from here.


 Available in Editions: All Editions

Create an Invoice

Permission RequiredInvoices
- Find out the Edition-specific limits for Invoices.

To create an invoice:
  1. Select Invoices from the Work Order Management menu and click Create.
  2. Select the work order whose service line items you want to create the invoice for.



  3. Select the service line items you want to create the invoice for and click Next.
    If an invoice has been generated for a service line item, then that service line item cannot be selected.



  4. Provide the necessary details and click Generate Invoice.
    In the Sales person dropdown, the sales persons added in Zoho Books/Invoice will be listed under Sales Persons and all active Zoho FSM users will be listed under FSM Resource. The Payment Terms set as default for a customer in Zoho Books/Invoice will be populated here.



    The invoice will be created with the status Draft.

  5. Click the invoice you want to send. Click Send Invoice.
    You can also record the payment. Click Open In ZohoInvoice to view the invoice in Zoho Invoice. The billing address of the work order will be used here.



  6. Click Send to dispatch the email.
    By default, the checkbox for Add Invoice PDF will be selected. If you do not wish to include the invoice PDF in the email, deselect it. To rename the invoice PDF, click on its name and enter a new value. Click on Attachments to add any other files that you want to send in the invoice email. You can add up to three files each with a maximum size of 3 MB.
    In the To field, you can use one of the following email addresses. Please note that all these email addresses will be fetched from your integrated finance organization.
    - Contact email address
    - Company email address
    - Email addresses of the Company's Contacts
    In the Cc and Bcc fields, along with the email addresses available in the To field, all active confirmed users will also be listed. To include any other email address, just type in the value and press Enter. In each of these fields, you can include a maximum of five email addresses.


Add Salespersons

To add a salesperson in Zoho Books/Invoice:
  1. In the Create/Edit Invoice page, click Manage Salespersons in the Salesperson field.



  2. In the Manage Salespersons popup, click New Salesperson.
    Click Save and Select to add the newly created salesperson to the invoice.


Set Default Payment Terms

To set a default payment term in Zoho Books/Invoice:
  1. In Zoho Books/Invoice, select the Customers menu from the left-hand side.



  2. Click a customer and Edit it.
  3. In the Payment Terms field, click Configure Terms.



  4. Hover over the payment term and click Mark as Default and click Save.



  5. Click Save.


Besides being able to create invoices for a work order, you can also link an invoice to a work order. If you have already created invoices directly in Zoho Books or Zoho Invoice and now wish to associate them with a work order in Zoho FSM, you can easily do so using the Link Invoice feature.
 
To link an invoice to a work order:
  1. Select the Work Orders module from the Work Order Management menu and click the work order to which you want to link the invoice.
  2. Select the Invoices tab and click Link Invoice.



  3. In the Link Invoice with Work Order popup, either select an Invoice Number or enter the Invoice ID and click Link.



    You can obtain the Invoice ID using the List Invoices API of Zoho Books/Invoice.
Info
Note:
  1. The linked invoice will be listed under the Invoices tab with the same status as in Zoho Books/Invoice.
  2. All the service line items in the work order with the billing status Not yet Invoiced will be linked to this invoice. The status of these service line items will change to Invoiced.
  3. The Billing Status of the work order will change according to the statuses of the invoices in the work order.
  4. If you attempt to link an invoice to a work order where all the service line items have the billing status as Invoiced, then you will encounter the error message "Work Order has already been invoiced".

Make a Payment

You can record the details of the payment made for an invoice.
  1. Select the Invoices module from the Work Order Management menu and click the invoice you want to record the payment for.
  2. Click Record Payment.



  3. Click Record Payment.
    Any custom field added to the Payments Received form in Zoho Books/Invoice will also be listed under the Custom Fields section.



    The status of the invoice changes to Paid. The reference number entered here will be updated in the corresponding invoice record in Books/Invoice.


Using Invoice Credits 

Any excess amount paid by the customer (i.e. the amount that is not used to record payment for the invoices) will be available as invoice credits in Zoho FSM. These can be used later while recording invoice payment.
 
In Zoho Books/Invoice, record the excess payment made by the customer. To do so:
  1. Navigate to Sales > Payments Received and click New.
  2. In the Customer Name field, select the customer for whom you want to record the excess payment and in the Amount Received field, enter the amount. Click Save.
    If there unpaid invoices present for this customer, a popover (Would you like this amount to be reflected in the Payment field?) will be shown. Click No for this amount to be considered as an excess payment.



  3. Click Continue to Save.


This excess payment will be available as credits when you try to record payment for an invoice for this customer. To use the credits in Zoho FSM:
  1. Select the Invoices module from the Work Order Management menu and click the invoice you want to record the payment for.
  2. Click Apply Now in the Available Credits section displayed on top.



  3. Enter the amount you want to use from the credits and click Apply Credits.


You can either use the credits to record the payment of the full invoice amount or a part of the invoice amount. After you use the credits to record the payment of only a part of the invoice amount, you can proceed to record the payment of the remaining amount.

Invoice Actions

The following options are available for an invoice under more options [  ].
Download: You can download the invoice as a PDF
Print: You can print an invoice
Mark as Sent: When you email the invoice to the customer, the status of the invoice changes from Draft to Sent. If need be, you can mark the invoice as sent without sending the invoice to the customer. This option will be only available if the invoice is in the Draft state.


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                                                                                                                            • Related Articles

                                                                                                                            • Tips - Invoices

                                                                                                                              Can I customize the invoice sent to customers? Yes, you can customize your invoices you send to your customers. Zoho Books/Invoice offers many in-built templates. You can find them at Settings > Templates.
                                                                                                                            • Creating Invoices

                                                                                                                              To handle invoicing, and payments, Zoho FSM has built-in integration with Zoho Invoice. This will allow you to conveniently and quickly create invoices for your work orders and offer a secure way to your contacts to make payments. This means your ...
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                                                                                                                              Usecase: When a service appointment is completed, email to the customer the service reports in the service appointment and the invoices in the parent work order. Follow the steps below to implement this usecase: Step 1: Create connections Step 2: ...
                                                                                                                            • If I modify the address of my Company or Contact, will that reflect in the invoices created?

                                                                                                                              No, modifying the address of a Contact or Company does not update the address in already created invoices. Invoices retain the address details that were present at the time they were generated. Future invoices, however, will use the updated address.
                                                                                                                            • Can I prevent users from viewing pricing but still allow them to create estimates or invoices?

                                                                                                                              No, in Zoho FSM, if you disable the Show Pricing permission, users will lose access to related features like creating estimates and invoices. This happens because these permissions are interdependent.
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