Record Status Management
You can revert the status of cancelled or terminated work orders and service appointment records back to their previous state. You can also revert a completed service appointment.
Permission Required: Revert
To revert the status of a record:
- Click the record whose status you want to revert, and in the [Module] Details page, select Revert.
- Click Revert in the confirmation message.
The following tables detail the statuses the record will have after their status is reverted.
Status Before Cancellation /Termination | On Cancellation /Termination | After Reverting |
Work Orders | ||
New | Cancelled | New |
Scheduled Appointment | Cancelled | New |
In Progress | Cancelled | In Progress |
In Progress | Cancelled | In Progress |
Work Order Line Items | ||
New | New | New |
Scheduled | New | New |
In Progress | Partially Completed | Partially Completed |
Completed (completed the associated service appointment) | Completed | Completed |
Status Before Cancellation /Termination | On Cancellation /Termination | After Reverting |
Service Appointments | ||
New | Cancelled | New |
Scheduled | Cancelled | Scheduled |
Dispatched | Cancelled | Dispatched |
In Progress | Cancelled | In Progress |
In Progress | Cancelled | In Progress |
Service Appointments Line Items | ||
Scheduled | Cancelled | Scheduled |
Scheduled | Cancelled | Scheduled |
Scheduled | Cancelled | Scheduled |
In Progress | Partially Completed | Partially Completed |
In Progress (resumed work) | Partially Completed | Partially Completed |
Revert a Completed Service Appointment
You can revert the status of a completed service appointment. After a service appointment is completed, its completed line items will have a Partially Complete option. Using this option, you can revert the status of a completed service appointment. To do so:
- Click Partially Complete for any of the completed line items.
- Click Partially Complete in the confirmation message.
- Click Keep it in "In Progress" in the confirmation message.
The status of the service appointment will be reverted to In Progress. The status of the line item will change to Partially Completed. If you choose Complete Appointment in the above confirmation message, then the status of the service appointment will change to Completed. The status of the line item will change to Partially Completed.
Points to remember
- When you try to revert a service appointment, if all its line items are active in any other service appointments associated with the parent work order, then you will encounter an error.
When you try to revert a service appointment, if only few of the line items are active in any other service appointments associated with the parent work order, then the status of the service appointment will be reverted with the status of these line items unchanged. - If after reverting the status of a service appointment, changes are made that result in the duration of the service appointment, then it will affect the number of appointments used for the service appointment.
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