Connection Failure
Firewalls may block certain domains or ports to control access, prevent attacks, or restrict sensitive data transfer. When Zoho Lens’ required domains or ports are blocked, remote assistance sessions may not run properly, especially features such as live video and audio.
Whitelisting Requirements for Zoho Lens
Component | Details |
Region | All |
Domain to Whitelist | mediaserver.zohortcplatform.com |
Required Ports | - TCP: 80, 443 |
Direction | Both Inbound and Outbound |
Purpose | Enables real-time video/audio streaming. |
- Firewall settings must be updated on both ends:
- Technician’s network
- Customer’s network
- If either side has restrictive firewall rules, camera sharing or audio may not work properly.
- The domain list may be updated over time. When this happens, kindly make sure to inform your network administrator to whitelist the new domains in your network.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Zoho FSM Video Tutorials
All-in-one knowledge management and training platform for your employees and customers.
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
Zoho Lens MCP Server
Model Context Protocol (MCP) is an open protocol that establishes a standardized way for applications to interact with Large Language Models (LLMs). With an MCP, you can instruct popular AI agents or even custom AI agents to interact with native or ...SalesIQ Integration
The integration with Zoho SalesIQ allows you to initiate an instant remote assistance session directly from your chat console. During a session, you can guide your customers by viewing their live camera feed and utilizing annotation tools for better ...Self Service Portal
The Self Service Portal in Zoho Lens allows customers or field users to quickly raise a support request using a QR-based portal and get placed in the Service Queue. Once the request is submitted, admins can view it in the queue and assign it to an ...Customer Console
The Customer Console in Zoho Lens allows you to connect with a technician through a live video session. It includes tools for real- time communication, augmented reality (AR) annotations, and interactive troubleshooting to help resolve issues ...Network Performance
When using Zoho Lens, whether through video overlays, annotations, or real-time collaboration, network performance directly influences the overall user experience. Poor network conditions, such as high packet loss, unstable latency, or erratic ...