Multi-factor authentication
Steps
How to set up multi-factor authentication?
Go to Settings > Security & Compliance > Multi-factor Authentication
Click on the link Zoho Directory.
Enter your Company Name and Portal Name and click on CREATE ACCOUNT.
Now go to Security > Security Policies and click on Getting Started.
Open the Multi-Factor Authentication tab under Default policy and click Setup .
- Select the authentication modes of your choice, enter the number of days for MFA lifetime and click Update Policy.
To know more about the authentication modes, MFA lifetime and backup recovery codes, you can refer to this article. - Once enforced, additional verification such as SMS, OTP, etc, will be required for further logins.
How to activate MFA for newly added technicians in the organization?
Go to Settings and choose Multi-factor Authentication below Security & Compliance.
Click on MANAGE.
Navigate to the tab Users. The users who have been newly added to your Lens organization will be listed as Not invited yet.
To add them to your Zoho Directory account, hover over the specified user and click the Send invitation button.
An invite mail will be sent to the user. Once the user clicks Confirm now and accepts the invitation, it will activate the MFA for that user.
How to reset lost or forgotten passwords for users?
If you are the Admin of the organization, you can reset the user's password by following the steps below.
- Go to the Users tab in Zoho Directory, select the required users and click Reset Password.
- Enter a password manually or use the Generate password option. Enable 'Email the new password to the users' option and click Reset.
A mail will be sent to the particular user containing the new password.
Once reset, the new password should be used for further logins.
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