Preferences
The Super Admin or Admin can use the Preferences section to set how the technician console will open in the browser when a new session is initiated. You can also enable or disable the notification that the technician receives when a customer joins a session or if any changes are made in the user management section, and set the time zone.
- Go to Settings and then Preferences.
- Use the toggle next to Open Console in to set whether the console opens in the browser.
- Go to Settings and then Preferences.
- Click on the checkbox next to Notify me of user management alerts to enable notifications if a technician is added or removed, the role of a technician is changed, or any other changes are made in the user management section.
- Click on the checkbox next to Show a desktop notification when a customer joins a session to get a desktop notification when a customer joins the session.
- Click on the check box next to Mute notification sounds to mute the notification sounds.
- Go to Settings and then Preferences. Use the dropdown next to Time Zone to update the local time zone.
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