Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality. You can start assisting your customers instantly or schedule a session at a mutually convenient time.

Here are some key functions available in Zoho Lens:

• Access the mobile cameras of Android and iOS customers without leaving your desk.

• Provide real-time assistance to customers with AR annotations.

• Interact with customers through text, voice, and video chat.

• Take snapshots of the live video stream.

• Record all your sessions.

• Add notes at the end of the session.

• Analyze your sessions with session reports.

• Run multiple sessions at the same time.

• Invite customers to join a session through email or SMS.