Remote Assistance Session
Joining a browser session in Zoho Lens
Joining a browser session in Zoho Lens Zoho Lens delivers seamless remote support directly through your browser, eliminating downloads and enabling instant access. Enjoy smooth 2D streaming for quick assistance, while the mobile app offers additional ...
How to start a Remote Assistance session from Apple Vision Pro
This section will give you the steps that a technician needs to follow to setup, login and start a remote assistance session in Zoho Lens from Apple Vision Pro. After switching on your Apple Vision Pro, kindly open the AppStore. Search for Zoho Lens ...
How can a customer join a session?
The technician can share a join link or a session ID with you through email, SMS, chat, or any other preferred communication channel. Joining a session using a join link The experience of opening a join link depends on the device and browser you use. ...
How to schedule a session
If your customer is in a different time zone or isn't immediately available, you can schedule a support session at a mutually convenient time. Once scheduled, your customer will automatically receive an email invitation. You can also set reminders ...
How to start a session
This section explains how to start a remote assistance session in Zoho Lens. Go to lens.zoho.com. Log in to your account using your Zoho credentials. Click Start Now to begin a session. Once the session starts, share the session ID or invitation link ...
Remote Assistance Session
A remote assistance session in Zoho Lens allows product experts to provide work instructions to their customers or field technicians by accessing their smartphone. You can initiate a remote assistance session right from your browser and connect to ...