AR Comments | User Guides | Lens

AR Comments


During remote maintenance or repair, annotations are your go-to tool for pointing out problematic areas and providing step-by-step instructions to your customer via VoIP or text chat. What if you had the option to add text along with the annotation? AR Comments is an option available on your console that allows you to select an annotation and add your text in it. To view your comments, the customer can select an annotation and it will be visible to them.

Requirement

The main requirement to use this feature is the device that is sharing the camera stream must

  • Support AR Core (Android)/ ARKit (Apple)
  • Have AR mode enabled.

If AR mode is disabled, it will automatically disable the AR Comments feature on the technician's console. To enable AR mode, click the settings icon on the home screen and toggle the AR camera mode option.




Types of annotation in a session

AR Comments can be added to all types of annotation available to a technician in a session. The types of annotations are mentioned below:

  • Arrow
  • Freehand annotations with Pencil
  • Rectangle
  • Ellipse


AR Comments for Technician (Web)

Add a comment

  1. Click the Annotate option to draw an annotation or place an arrow on any part of the screen and you will get a pop-up box.
  2. Add your comment in the text field and click the   icon to save it.


  3. You can also add your comments for arrows that you've placed before. Click the AR Comments option to view all the arrows in the session.
  4. Click the arrow to type your comment under it and click the    icon to save it.

  5. Once you add a comment, the annotation will appear with an extra icon to the top-right corner. In this way, you can find out if you have missed adding comments to an annotation.


Edit a comment

  1. Select the annotation you want to edit or hover and click the pencil icon   .

  2. Enter your comment and click the    icon to save it.

You can add comments to annotations added by the customer and edit them anytime.


Delete a comment

  1. Hover over the arrow or annotation and click on the More icon
  2. Select the Delete option and the comment will be deleted.

When you delete a comment, the arrow associated with the comment will also be deleted. However, you won't be able to delete customer's annotations or the comments added to those annotations.



AR Comments for Technician (Mobile)

Add or Edit a comment

  1. After placing arrows or annotations, go to Comments under More option.
  2. Click the edit icon of an arrow to add or edit a comment in it.


Delete a comment

  1. Go to Comments under the More option.
  2. Click the More icon of a comment and choose the Delete option. The comment along with the arrow will be deleted.

AR Comments for Customer (Mobile)

A customer joining a remote assistance session has the following AR functionalities:

  • They can add their own annotations by tapping or drawing anywhere on the screen.
  • They can select an annotation to view the comments added by the technician.
  • They can get an overview of comments by going to Comments under More option.
  • They can delete the annotations they have added anytime. Any comments added by the technician will be deleted along with it.

The customer won't be able to add or edit comments to any annotation in a session. Only the technician has the functionality to add comments.


    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION





                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com


                              




                            


                          New to Zoho Social?

                              Zoho Marketing Automation

                                Zoho Sheet Resources

                                 




                                    Zoho Forms Resources


                                      Secure your business
                                      communication with Zoho Mail


                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times


                                        Carry your calendar with you
                                        Anytime, anywhere




                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now


                                                    Zoho SalesIQ Resources



                                                        Zoho TeamInbox Resources



                                                                Zoho DataPrep Resources



                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW


                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now











                                                                                            • Related Articles

                                                                                            • Overview

                                                                                              Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality. You can start assisting your customers instantly or ...
                                                                                            • Remote Assistance Session

                                                                                              A remote assistance session in Zoho Lens allows product experts to provide work instructions to their customers or field technicians by accessing their smartphone. You can initiate a remote assistance session right from your browser and connect to ...
                                                                                            Wherever you are is as good as
                                                                                            your workplace

                                                                                              Resources

                                                                                              Videos

                                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                              eBooks

                                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                              Webinars

                                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                              CRM Tips

                                                                                              Make the most of Zoho CRM with these useful tips.



                                                                                                Zoho Show Resources