During remote maintenance or repair, annotations are your go-to tool for pointing out problematic areas and providing step-by-step instructions to your customer via VoIP or text chat. What if you had the option to add text along with the annotation? AR Comments is an option available on your console that allows you to select an annotation and add your text in it. To view your comments, the customer can select an annotation and it will be visible to them.
The main requirement to use this feature is the device that is sharing the camera stream must
If AR mode is disabled, it will automatically disable the AR Comments feature on the technician's console.
To enable AR mode, click the settings icon on the home screen and toggle the
AR camera mode
option.
AR Comments can be added to all types of annotation available to a technician in a session. The types of annotations are mentioned below:
A customer joining a remote assistance session has the following AR functionalities:
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