Benefits of Monitoring Network Performance:

1. Smooth Visual Communication – Reduced packet loss and jitter preserves video clarity and audio synchronization, providing a stable experience.
   
2. Interactive Responsiveness – Low latency enables real-time updates, crucial for effective troubleshooting and accurate overlay alignment.
   
3. User Satisfaction – A quantified Performance Score allows both technicians and customers to assess connection quality and take corrective actions (e.g., switching networks).
   

How to View Network Performance?

1. During an active Zoho Lens session. Click More from the top menu bar and choose Network Performance
   
2. View the parameters, such as Packet Loss, Latency, and Jitter.
   
   
3. Check the aggregated Performance Score, displayed as Excellent, Good, Average, or Poor.
   
   
4. If the Performance score is shown as Average or Poor, a remark will appear with additional details.
   
   
   
5. Even when the Performance Score is Good, remarks may still appear if your customer’s network is weak.
   
   

What Parameters Define Network Performance?  

1. Packet Loss - The percentage of data packets that fail to reach their destination. Even small packet losses can result in choppy video, audio dropouts, missing annotation frames, or disconnections.
   
2. Latency (ms) - Latency represents the time taken for a packet of data to travel from sender to receiver and back (round-trip time). Lower latency ensures better real-time responsiveness.
   
3. Jitter (ms) - The variation in packet arrival times. Higher jitter causes irregular frame updates, video freezing, or stuttering.
   

How Do We Rate Overall Network Performance?  

1. Excellent – Smooth and reliable performance with no noticeable disruptions.
   
2. Good – Stable performance with minimal disruptions.
   
3. Average – Usable performance but with occasional lags or delays.
   
4. Poor – Unstable performance with frequent disrupt