Share camera
By default, a technician can access and view the customer's smartphone camera stream as soon as they join the session. What if the technician has an important product to show and wants to switch to their camera feed during the session?
Start a session with a customer.
Once the customer joins the session, you will get to view their camera stream by default.
To share your camera stream, click the Video option given in the technician console and click Share.
The customer will be able to view your camera stream. They can also annotate and freeze your camera stream when required.
To stop sharing camera
Click the Video option in the technician console.
Click Yes to stop sharing camera stream.
Available Features after Sharing Camera
Feature | Technician | Customer |
Draw Annotations | Only pen tool | All tools |
Remove Annotations | ✗ | ✔ |
Freeze Camera | ✗ | ✔ |
Zoom | ✗ | ✔ |
Live Text Scan | ✔ | ✔ |
Scan (QR/Barcode) | ✔ | ✔ |
Snapshot | ✔ | ✗ |
Notes | ✔ | ✗ |
Record session | ✔ | ✗ |
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
All-in-one knowledge management and training platform for your employees and customers.
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
Scan (QR/Barcode)
If you spot a barcode or a QR code during a remote assistance session that you would like to decode in an instant, you can use the QR/Barcode scanner in Zoho Lens. QR codes and barcodes store essential information of a component which technicians ...Live text
Optical Character Recognition (OCR), also known as text recognition, is a functionality used to recognize printed characters from a scanned or photographed document. This functionality is available to both technician and customer on their respective ...Supported barcode formats
Using the Scan QR/Barcode feature, anyone in the session can scan a QR or barcode visible on the camera stream from their device. However, the QR or Barcode formats that can be scanned depend on the device that is sharing the camera stream. Here's ...SalesIQ Integration
The integration with Zoho SalesIQ allows you to initiate an instant remote assistance session directly from your chat console. During a session, you can guide your customers by viewing their live camera feed and utilizing annotation tools for better ...Virtual Pointer
The Virtual Pointer is an annotation tool, much like the arrow or pencil. It can be used by all participants (customer, primary technician, secondary technician, and guest technician) in a remote assistance session. Its main purpose is to direct the ...