Encryption in Zoho Lens

There are two ways to use encryption:

• Encryption in Transit

• Encryption at Rest (EAR)

Encryption in Transit 

Encryption in transit refers to data that is encrypted when it is in transit, including from your browser or mobile to the web server and other third parties via integrations. Encrypting data in transit protects your data from man-in-the-middle-attacks.

Learn more about Encryption in Transit.

Encryption at Rest 

Encryption at rest refers to data that is encrypted when it is stored (not moving), either on a disc, in a database, or some other form of media. Encrypting data when it is stored on the servers provides an even higher level of security than just using encryption in transit. EAR protects against any possible data leak due to server compromise or unauthorized access.

How data is encrypted in Zoho Lens? 

Encryption is performed at the application layer using the AES-256 algorithm which is a symmetric encryption algorithm and uses 128-bit blocks and 256-bit keys. The key used to convert the data from plain text to cipher text is called the Data Encryption Key (DEK). The DEK is further encrypted using the Key Encryption Key (KEK), providing yet another layer of security. The keys are generated and maintained by our in-house Key Management Service (KMS).

What data is encrypted in Zoho Lens? 

Our servers encrypt and store the snapshots, session notes and session recordings captured during Zoho Lens remote assistance sessions.

Full-disk encryption 

Besides application layer encryption, full disk encryption is available in the India (IN), Australia (AU), and Japan (JP) data centers.

Learn more about full-disk encryption.