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Terminologies

Technician: A technician is a person who can provide assistance to someone else at the remote end by accessing their smartphone camera.


CustomerThe person whose smartphone camera stream is being viewed by the technician to provide real-time assistance.


Technician ConsoleThe application that opens at the technician end when they start a session. The technician console has functions that help the technician during the session.


Customer ConsoleA set of functionthat open in the Zoho Lens customer app when the customer joins a session to help them interact with the expert or technician during the session.


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Updated: 5 years ago
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