Can I change the chosen email address of a user?
You can change the email address of a user by creating the required email address as email alias. Once the alias is created, you can make this as the default email address for the user.
- Log into Zoho Mail Admin Console as an administrator.
- Navigate to Users on the left pane and select the user to whom you want to add an email alias.
- Select Mailbox Settings and select Email Alias.
- Click the Add button.
- Create the required email address as alias.
- Click Add.
After you create an email alias, follow these steps to change the alias as Mailbox address:
- Hover over the alias address that you want to make as the mailbox address.
- Select Set as mailbox address and click Change in the pop-up window that appears.
Refer here for detailed instructions.
You can optionally remove the older email address associated with the account, if you no longer need it.
Note: Only organization users will be able to change the email address. This is not applicable to personal account users.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Can I configure more than one email address for a single user?
You can configure more than one email address for a user by adding email aliases. To add email aliases, log in to mailadmin.zoho.com, go to Users and select the respective user. Navigate to Mail Settings tab, select Email Alias and click Add. Each ...How do I add an email alias?
Navigate to Users section in the Admin Console left pane. Select the user for whom you'd like to set up the email alias. Click on Mail Settings from the top menu of the user's page. Click on Email alias on the left menu. Provide an Alias username and ...How can I create new user accounts/ email accounts in Zoho Mail?
The Administrators or Super Administrators can add users individually or import users in the CSV format to Zoho Mail. To add a user, navigate to the User Details section in the Control Panel and click Add User from the top menu. Similarly, to import ...How do I enable email forwarding for an account?
In the Mail Accounts section in the Control Panel, select the user for whom you'd like to add the email forwarding. In the Mail Forwarding section, click Add mail forward, enter the email id you want to forward it to, and click Save. Learn more.How do I delete a user's account from the organization?
When a user has resigned from the organization, you can remove the user account from the organization. When you remove the user account from the organization, the user's data will be removed from all the associated apps. If you are sure to delete the ...
New to Zoho LandingPage?
Zoho LandingPage Resources