Can I change the chosen email address of a user?
You can change the email address of a user by creating the required email address as email alias. Once the alias is created, you can make this as the default email address for the user.
- Log into Zoho Mail Admin Console as an administrator.
- Navigate to Users on the left pane and select the user to whom you want to add an email alias.
- Select Mailbox Settings and select Email Alias.
- Click the Add button.
- Create the required email address as alias.
- Click Add.
After you create an email alias, follow these steps to change the alias as Mailbox address:
- Hover over the alias address that you want to make as the mailbox address.
- Select Set as mailbox address and click Change in the pop-up window that appears.
Refer here for detailed instructions.
You can optionally remove the older email address associated with the account, if you no longer need it.
Note: Only organization users will be able to change the email address. This is not applicable to personal account users.
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