Can I, as an admin, monitor the emails that my users send using their organization accounts?

Can I, as an admin, monitor the emails that my users send using their organization accounts?

To monitor the outgoing emails for specific users, you can set up outgoing email forwarding from the Email Policy section in the Control Panel. The emails sent by all the users for whom the policy has been applied will be forwarded to the email address that you specify. Refer this help page for more instructions.

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                                                                                                                                • Related Articles

                                                                                                                                • Organization Email Policy

                                                                                                                                  An organization's administrator can setup email policies to manage the email sending and receiving parameters. It helps the administrator in applying varying privileges to each set of users. You can restrict the email addresses and domains to which ...
                                                                                                                                • Business Email Hosting with Zoho - Custom Email for your Domain

                                                                                                                                  in Zoho Mail, you can create custom email accounts like you@yourdomain.com for all your organization members. The steps involved are outlined below: Step 1: Verify your domain:  Please verify the domain ownership. This is required to prevent any ...
                                                                                                                                • What is email forwarding?

                                                                                                                                  Email forwarding is the process by which emails that are sent to a specific account are forwarded automatically to the email addresses specified in the control panel. This is mainly done for collaboration or delegation purposes. Learn more.
                                                                                                                                • How do I enable email forwarding for an account?

                                                                                                                                  In the Mail Accounts section in the Control Panel, select the user for whom you'd like to add the email forwarding. In the Mail Forwarding section, click Add mail forward, enter the email id you want to forward it to, and click Save. Learn more.
                                                                                                                                • What is the default retention policy?

                                                                                                                                  The default retention policy determines the period for which the emails of all users in the organization would be retained. The default retention policy for your organization can be set by your Administration while enabling eDiscovery. By default, ...
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