How can an administrator unblock an account?

To unblock a blocked account (once the reason for the block has been rectified), log in to the Admin Console. Navigate to Users in the left pane. Click on the Filter button, choose Blocked Users from the drop-down. The accounts of blocked users will be listed. You can unblock an individual user by clicking the Blocked icon or select the users you want to unblock and click Unblock from the top. Learn more.

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How can users unblock their blocked Zoho Mail accounts?
After the reason for the account block (storage exceeded, spam detection etc.) has been rectified, the user can unblock the account from the UnBlock Me page.
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Whenever any email account violates the Zoho Mail's usage policy or organization policy, the account will get blocked. The organization administrator can view those accounts in the Troubleshoot section and unblock them. Refer here for more details.
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