How can an administrator unblock an account?

To unblock a blocked account (once the reason for the block has been rectified), log in to the Admin Console. Navigate to Users in the left pane. Click on the Filter button, choose Blocked Users from the drop-down. The accounts of blocked users will be listed. You can unblock an individual user by clicking the Blocked icon or select the users you want to unblock and click Unblock from the top. Learn more.

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Related Articles
How can users unblock their blocked Zoho Mail accounts?
After the reason for the account block (storage exceeded, spam detection etc.) has been rectified, the user can unblock the account from the UnBlock Me page.
Can I view all the blocked accounts in a consolidated view?
Whenever any email account violates the Zoho Mail's usage policy or organization policy, the account will get blocked. The organization administrator can view those accounts in the Troubleshoot section and unblock them. Refer here for more details.
Can an administrator export an organization user's email account data?
The administrators can take a backup of email accounts for the required users from the Control Panel section. Navigate to the Export Mail Account menu under Mail Administration and enter the email addresses of the relevant users. The emails can be ...
How can I reset a user's password as an administrator?
As an administrator, you can reset a user's password by following these steps: Login to Zoho Mail Admin Console and navigate to Users in the left pane. Search and navigate to the user you want to change/reset the password. On the user's page, ...
Why is my account blocked, and how do I unblock it?
Your account might be blocked due to two major reasons. You might have either exceeded your account storage or a suspicious spam activity might have been detected in your account. Refer this help page to learn about unblocking accounts.