Why are emails from some senders being classified as spam, despite adding them to allowed list?

If there is an SPF failure, and there are no actions set up for an SPF failure, emails from addresses present in the Allowed List might be marked as spam. The SPF failure might occur in case the email is sent from a spoofed email address. In such a situation, the email address/domain added in the Allowed List might not be effective. Learn more.

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Related Articles
What is the Allowed List of an organization?
There will be certain cases where you will not want the sender to be marked as spam. Organization Allowed List can be used to define such senders. You can add email addresses and domains to the Allowed List from the Spam Control section in the ...
Where can I view the spam emails that are awaiting moderation?
The emails that have been classified as spam by SPF or DKIM failure and for which the option has been set as Move to Quarantine can be moderated. They can be viewed and moderated in the Control Panel >> Spam Control >> Quarantine. Learn more.
What are SPF records?
Sender Policy Framework (SPF) records are DNS records that identify the email servers which are permitted to use the particular domain name. This further helps in identifying the spam emails which could be sent by spoofing a valid domain name or an ...
How can I control the Spam being delivered to my users accounts?
The organization administrators can set up Spam Control rules for their organization based on SPF Failure, DKIM failure, Organization Blacklists and so on. The rules can control whether the emails should be bounced back, or sent to quarantine. Refer ...
What is blocked list of an organization?
The organization blocked list can be defined for those senders and domains that you suspect might be spam. Navigate to the Spam control section in the Control Panel and add the relevant email addresses and domains to the Blocked List tab. You can ...