Spam Processing

Spam mails come into my Inbox. How can I stop them?

All incoming emails are processed for Spam based on the IP Address, Domain and personal Blacklists and Whitelists. If you still notice Spam emails in your Inbox, use the Spam icon to mark it as spam. 
If you consistently notice Spam emails, you can copy the headers of the email and report it to us

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                                                                                                              • Related Articles

                                                                                                              • Are my attachments scanned for Virus automatically?

                                                                                                                All the incoming and outgoing emails are scanned for Viruses. In case any incoming email is found to be affected by Virus, the email will be bounced to the sender. For outgoing emails, the attachments will be scanned during upload process, and the ...
                                                                                                              • How do I set the Spam control policy for the group?

                                                                                                                In the Control Panel, navigate to the Groups section. Select the required group, and under the Anti-Spam menu, define your spam preferences. Learn more.
                                                                                                              • What should I do when I receive spam in the inbox?

                                                                                                                Despite all the inbuilt spam filters, there is a minuscule chance for a spam email to end up in your Inbox. To avoid this, Use the Mark Spam feature. Our system is equipped to learn from user corrections and will adjust to user preference over time.  ...
                                                                                                              • How long will my spam emails stay in the Spam folder?

                                                                                                                The emails in Spam folders are retained for a fixed period of time after which they are permanently deleted. By default, the emails that are older than (or received before) 30 days will be automatically cleared periodically. You can configure this ...
                                                                                                              • What if I incorrectly mark an email as spam?

                                                                                                                Login to Zoho Mail. Go to the spam folder. Choose the respective email. Use the Mark not Spam feature and restore it to the inbox. 
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