eDiscovery & Backup
What is eDiscovery?
eDiscovery (electronic discovery) refers to a legal process of 'discovering' electronically stored information (ESI) by identifying, processing, reviewing and producing retained emails which are potentially relevant to litigation.How to enable eDiscovery in Zoho Mail?
Zoho Mail provides a complete solution to retain, review, and export the emails related to your organization's internal, external or legal investigations. To enable eDiscovery in Zoho Mail: Log in to your Admin account at https://ediscovery.zoho.com ...What is the default retention policy?
The default retention policy determines the period for which the emails of all users in the organization would be retained. The default retention policy for your organization can be set by your Administration while enabling eDiscovery. By default, ...Can I create a custom retention policy?
In case there are any special or custom requirements that need certain emails to be retained for a specific period other than the set default retention period, then the administrators can define custom retention policies.How long can I set the retention duration period?
By default, the retention period is 365 days. You can set the retention period either to a specific number of days (up to 10yrs or 3650 days) or choose ‘Retain forever’, if required. ‘Retain forever’ will never purge or delete the emails and can lead ...How long will the emails be retained?
Generally, emails of all user accounts are retained as per the default retention policy set by your administrator. In case, custom retention policies are configured, emails that match the criteria are retained for the retention period mentioned in ...How will enabling retention affect the storage?
Generally, the user's allotted storage capacity is shared by the User's mailbox + eDiscovery + Backup. For instance, a user is allotted an overall storage of 100 GB. This storage can be used for any Zoho Mail feature that requires data to be stored. ...My storage is full, what can I do about it?
As the storage is shared between Mailbox, Archive and Backup, you could cleanup emails from either the mailbox or the archive or backup. If all these emails are important to be retained, ask your administrator to add more storage to the account by ...When will the retained email be purged from the eDiscovery storage?
Mails are retained according to the Default retention policy or the Custom retention policy defined by the administrator. Mails older than the set retention period are considered as expired emails and are purged from storage once every 10 days. ...I accidently deleted a mail. How can I recover it from archival or backup?
In case, eDiscovery is enabled for your user account, the administrator can recover the mail back to the mailbox from archives using the Recovery tab in the eDiscovery portal. To recover an email from the Archived emails, click here. In case, Backup ...I want to enable retention for only a few user accounts. How do I configure that?
The 'Users' tab gives you an overall view of the organization's users and their eDiscovery status (enabled / disabled). Administrators can manually enable or disable eDiscovery service for users joined newly or for whom the service was already ...When users are added to the organization, is there a way I can automatically enable eDiscovery for them instead of having to enable it for each new user manually?
Yes, as an administrator, you can mark the checkbox for auto-enable for new users in the eDiscovery portal to enable eDiscovery for the new joiner automatically. This option is available under the 'Settings' tab. This means, every time a new user ...How can I place a litigation hold on a specific custodian's emails?
A 'Hold' retains the email that is required for the investigation, based on a specific set of conditions. Since a single investigation or case may require to retain different sets of emails based on various conditions like the subject, received time, ...When should I enable backup?
Backup can be enabled either when eDiscovery is not available or is running simultaneously. However, unlike eDiscovery, email Backup will only retain the deleted mails of the employees in the Backup portal. The administrator can recover them from the ...What is the difference between backup and retention / email archival?
Backup is for recovery from hardware failure or recent data corruption or loss while Retention / Email Archive is for legal compliance and long term data retention. There are various laws like Sarbanes Oxley (SOX), HIPAA, FDIC, etc. that apply to ...What are the formats to which I can export mails for eDiscovery?
Choosing 'Export' would create a ZIP of PST file of the emails that fall under the search criteria which can be downloaded from the eDiscovery portal. 'Export & Delete' will create the ZIP of the emails for download and will also purge the emails ...Can I buy additional storage capacity?
Yes, administrator can buy additional add-on storage units, for the organization and assign it to any user in the organization, in addition to the storage available in the base plan. To know more, click here.What will happen to the archived data if my subscription expires or if I cancel my subscription? How can I enable emails archiving for my organization's mailboxes?
In case you forgot to renew the subscription for the plan which contains access to eDiscovery and it expires, then your data will be retained for a grace period of 4 weeks after which the data will be permanently deleted. If the subscription is ...
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