How will enabling retention affect the storage?
Generally, the user's allotted storage capacity is shared by the User's mailbox + eDiscovery + Backup.
For instance, a user is allotted an overall storage of 100 GB. This storage can be used for any Zoho Mail feature that requires data to be stored. Considering, 20 GB from the overall storage is utilized by the user's mailbox, another 20GB for backup and 15GB by retention, then the overall storage utilized would be 55GB. This means, the remaining 45GB of space is available which again can be used by mail, retention and backup.
Therefore, it is recommended to refine what you want to retain in archival and for how long depending on your organization's needs.
Besides the storage available in the base plan, Zoho provides an option to buy additional add-on storage units for an organization and assign it to any user as required.Zoho CRM Training Programs
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My storage is full, what can I do about it?
As the storage is shared between Mailbox, Archive and Backup, you could cleanup emails from either the mailbox or the archive or backup. If all these emails are important to be retained, ask your administrator to add more storage to the account by ...Can I buy additional storage capacity?
Yes, administrator can buy additional add-on storage units, for the organization and assign it to any user in the organization, in addition to the storage available in the base plan. To know more, click here.When should I enable backup?
Backup can be enabled either when eDiscovery is not available or is running simultaneously. However, unlike eDiscovery, email Backup will only retain the deleted mails of the employees in the Backup portal. The administrator can recover them from the ...When will the retained email be purged from the eDiscovery storage?
Mails are retained according to the Default retention policy or the Custom retention policy defined by the administrator. Mails older than the set retention period are considered as expired emails and are purged from storage once every 10 days. ...How long can I set the retention duration period?
By default, the retention period is 365 days. You can set the retention period either to a specific number of days (up to 10yrs or 3650 days) or choose ‘Retain forever’, if required. ‘Retain forever’ will never purge or delete the emails and can lead ...
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