What will happen to the archived data if my subscription expires or if I cancel my subscription? How can I enable emails archiving for my organization's mailboxes?

What will happen to the archived data if my subscription expires or if I cancel my subscription? How can I enable emails archiving for my organization's mailboxes?

In case you forgot to renew the subscription for the plan which contains access to eDiscovery and it expires, then your data will be retained for a grace period of 4 weeks after which the data will be permanently deleted. If the subscription is renewed within these 4 weeks, you can recover the data and continue to use the product with it.

In case you intend to cancel the subscription, it is recommended that you export all your required data before cancelling the subscription. Once the subscription is cancelled, the access to the eDiscovery portal will be restricted and you will no longer be able to access the data. After 4 weeks, the data will be permanently deleted and cannot be recovered.

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                                                                                                                              Backup is for recovery from hardware failure or recent data corruption or loss while Retention / Email Archive is for legal compliance and long term data retention. There are various laws like Sarbanes Oxley (SOX), HIPAA, FDIC, etc. that apply to ...
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