When should I enable backup?
Backup can be enabled either when eDiscovery is not available or is running simultaneously. However, unlike eDiscovery, email Backup will only retain the deleted mails of the employees in the Backup portal. The administrator can recover them from the backup portal back to the employee’s accounts.
Make sure to set proper retention and filter rules when both eDiscovery and Backup are enabled simultaneously otherwise it may unduly increase your storage needs.Zoho CRM Training Programs
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How to enable eDiscovery in Zoho Mail?
Zoho Mail provides a complete solution to retain, review, and export the emails related to your organization's internal, external or legal investigations. To enable eDiscovery in Zoho Mail: Log in to your Admin account at https://ediscovery.zoho.com ...What are the formats to which I can export mails for eDiscovery?
Choosing 'Export' would create a ZIP of PST file of the emails that fall under the search criteria which can be downloaded from the eDiscovery portal. 'Export & Delete' will create the ZIP of the emails for download and will also purge the emails ...How will enabling retention affect the storage?
Generally, the user's allotted storage capacity is shared by the User's mailbox + eDiscovery + Backup. For instance, a user is allotted an overall storage of 100 GB. This storage can be used for any Zoho Mail feature that requires data to be stored. ...My storage is full, what can I do about it?
As the storage is shared between Mailbox, Archive and Backup, you could cleanup emails from either the mailbox or the archive or backup. If all these emails are important to be retained, ask your administrator to add more storage to the account by ...When will the retained email be purged from the eDiscovery storage?
Mails are retained according to the Default retention policy or the Custom retention policy defined by the administrator. Mails older than the set retention period are considered as expired emails and are purged from storage once every 10 days. ...