I have enabled Email Forwarding but I am not receiving mails in my forwarded address.

When you enable email forwarding, you need to verify the email forwarding address. Only after verification, the emails will be delivered to the other account. Refer this help page for step by step instructions to setup and complete the verification for email forwarding.

If you have already completed the email forwarding configuration, and if the email forwarding suddenly stopped after having worked, this may be due to repeated bounces from your destination account.

1. Ensure that the destination account is still active.

2. In case there are repeated bounces by the recipient account, then the email forwarding will automatically be suspended. Check if there are any issues in the destination account related to storage, or email delivery.

3. Sometimes if the recipient server has some email policy where it detects the emails being forwarded violate the policy, it may not accept the emails causing the email forwarding to be suspended.

4. If you are not receiving certain emails in the forwarded account, it is possible that the server does not accept certain emails. Repeated failures will disable the email forwarding to the account.

In case you have issues with the destination server receiving forwarded emails, we request you to get in touch with the email administrator of the destination email server. If you still have issues, write to us at support@zohomail.com with details of the source account, destination account and other details.

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What is email forwarding?
Email forwarding is the process by which emails that are sent to a specific account are forwarded automatically to the email addresses specified in the control panel. This is mainly done for collaboration or delegation purposes. Learn more.
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You can configure email forwarding from your email address to a maximum of 6 destination addresses. Out of these 6 addresses, 3 can be configured by the Admin, and 3 can be configured by the user. For more details on Email Forwarding, click here.
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