I initiated email export and received an email with download link. But the link does not work.

I initiated email export and received an email with download link. But the link does not work.

If you are accessing the download link from your desktop client or from another non-Zoho account, the download will be denied. You need to log in or authenticate Zoho Mail in the browser and try accessing the email. On successful authentication, you will be able to download the exported email files without any issues. 

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                                                                                                                            • Related Articles

                                                                                                                            • How can I export Bookmarks as HTML file?

                                                                                                                              Log in to your Zoho Mail account. Navigate to the Bookmarks application in the left pane of your mailbox. Click the My Bookmarks option or any other group from which you want to export the bookmarks. Click on the More options icon located in the ...
                                                                                                                            • How do I access the exported emails?

                                                                                                                              Once the export is completed, the admin and the user whose emails have been exported will receive an email containing a link to download the file. The admin can also download the zip file containing the exported emails under the Status menu in the ...
                                                                                                                            • For how long will I be able to access the file containing the exported emails?

                                                                                                                              The file containing the exported emails will be available for a period of 30 days after the export. The link expires after the 30 day period or if the account whose emails you've exported is deleted. 
                                                                                                                            • What are the formats to which I can export mails for eDiscovery?

                                                                                                                              Choosing 'Export' would create a ZIP of PST file of the emails that fall under the search criteria which can be downloaded from the eDiscovery portal. 'Export & Delete' will create the ZIP of the emails for download and will also purge the emails ...
                                                                                                                            • Can an administrator export an organization user's email account data?

                                                                                                                              The administrators can take a backup of email accounts for the required users from the Control Panel section. Navigate to the Export Mail Account menu under Mail Administration and enter the email addresses of the relevant users. The emails can be ...
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