Mail Account Settings
How do I set up a vacation reply for my account?
Login to mail.zoho.com, go to Settings and choose the Vacation Reply option. In the Vacation Reply section, select Add Vacation Reply and fill in the reply details. Learn more on configuring vacation replies here.
Why are some of my old emails archived without me archiving them?
On creating an email account, the default archive policy, which archives emails older than 3 months, is applied to the account. Such emails are archived and are stored in the same folder. The default archive policy is set so that your mailbox is ...
Can I backup the emails in my Zoho Mail account?
You can backup your emails by exporting them in the EML format from the Settings menu. Under Access old version for, select Import/Export. In the Export message section, set your export options and click Export. An email containing the exported ...
In what sequence do my filters get processed?
The filters that you have created get processed in the order they're listed in your Filters page. The topmost filter gets processed, followed by the subsequent filters, depending on whichever filter's conditions the email satisfies. Learn more.
Does archiving emails clear up my inbox space?
No. Archiving emails merely removes your emails from the email listing but saves it in the same folder. Archived emails still occupy the same space that they took up earlier. To clear space, you must delete emails instead of archiving them. Learn ...
What does the default encoding option in my compose settings mean?
The default encoding option is to make sure that emails are readable at the recipient end. The commonly chosen encoding option is UTF-8 as it encodes all the characters in unicode. Depending on the language that is used to compose your emails, you ...
While scheduling a 'Run Through Filter', does selecting the parent folder affect the subfolders too?
Selecting a parent folder for Run Through Filter will affect that folder alone. Each subfolder should be selected separately to process messages in that folder.
What are Filter Recommendations?
Zoho Mail suggests filters based on your email addresses, aliases, and groups. You can edit the recommendations and add them to your filters section. Learn more.
Will deleting the filter affect messages that were previously processed by the filter?
When you delete a filter, the messages that were processed by the filter or the folders and tags associated with the filter will not be affected.
What is the function of the 'Annotate' option that appears while attaching image files?
The 'Annotate' option appears while attaching files from your desktop. It enables insertion of text and shapes, highlighting certain parts of the image, cropping the image etc. Learn more.
Is it possible to filter messages that were received prior to the creation of the filter?
The 'Run Through Filter' option processes messages that were received before the creation of the filter. The run through can be scheduled for a specific folder from the Filter Settings menu. Learn More.
What does the 'Stop Processing Other Filters' option do?
Certain messages fall under the criteria set in more than one filter and hence are processed by multiple filters. If you select the 'Stop Processing Other Filters' option, only the filter that is topmost in the filter sequence processes the message ...
What is the format used for export/import of filters?
Filters are exported or imported in the '.dat' format. This file contains all the filter rules and the filter related data. Learn more.
How do I stop receiving notifications for specific folders?
Notifications for specific folders can be turned off in the Folder Settings menu. You will receive notifications only for those folders across which the checkbox is marked. Learn more.
Can I customise filter actions to move a single message to more than one folder?
Some messages might fall under more than one filter category. While being processed by multiple filters, certain filter actions might be repeated more than once. Some actions take place even when repeated. But actions such as 'Move to Folder', ...
What is meant by Auto response interval?
Auto response interval refers to the minimum number of days between two vacation replies that are sent to the same email address. Learn more.
What is Vacation-Response?
Vacation-Response is the automated email response that is being sent to someone instantaneously as their email reaches your mailbox. You can define the recipients, period during which the vacation response should be active, the interval between ...
How to insert formatted hyperlink pointing to a URL in my signature?
Select the text or image you want to hyperlink and click the Insert Link icon. Specify the URL and the tool tip for the hyperlink. Once you save, the text/ image will be hyperlinked to the web page you specify. Learn more.
How do I insert my company/ business logo in my signature?
You can have your Company Logo as GIF/ JPEG/ PNG images and insert them in your Signatures. Refer help for further information.
Can I use richly Formatted Signatures?
You can add richly formatted signatures to your outgoing emails and associate different signatures with different ‘From’ addresses. The option to insert ‘Signatures’ is in the ‘Signatures’ section of the Mail Settings page.
How do I skip Outbox, when I have enabled it?
You can press the button ‘Send Immediately’ to skip the Outbox, if configured.
What is Outbox?
Outbox is a very useful feature in Zoho Mail, by which you can hold your email for a predefined duration of time in minutes, before you actually send out the email. This gives you a safe buffer in which you can make some minor changes to the mail you ...
I want to set up the default Reply to Email as a different Email address. Is it possible to do that?
You can set a different default ‘Reply to’ email address for your Outgoing email. Specify the email address in ‘Reply to’ in the Compose options of the Settings page.
How can I set the default encoding?
You can set the default encoding for your Outgoing mails in the Settings page. Encoding can be set based on the language in which you are composing the message.
I want to choose a fixed format for my outgoing mails. Can I specify the settings?
You can set a default behavior for your Outgoing mails by specifying the Font family and Font size in the Composer settings. To set your System Font as your default composer font setting, go to Settings > Compose > Compose Font Options. Provide the ...
I want to use Keyboard shortcuts. Are keyboard shortcuts available in Zoho mail?
Keyboard shortcuts are available for Key Savvy users like you. You can turn on the Keyboard shortcuts from the settings page. Check out the available Keyboard shortcuts from the Product Links.
How do I change the display font?
You can change the display font for the Mail Page by choosing your preferred font in the Settings page.
I always want to open a mail in tab. How do I make it as default behavior?
You can choose the default Mail open behavior in Settings page. You can choose between Preview, tab or New window.
How can I view only unread mails by default?
In the Layout options, choose Be default show my unread messages. You can view only all messages by choosing ‘View All’ in the toolbar.
How can I retrieve mails from my other accounts in Zoho?
You can configure your other email accounts as POP accounts in Zoho Mail. These accounts can be accessed from the same window, with individual settings for signatures, vacation reply etc. Learn more. Note: External accounts cannot be accessed via ...

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