How do I recover my email account, in case I've forgotten the password?

How do I recover my email account, in case I've forgotten the password?

In case you've forgotten your account password, Zoho Mail provides two options for account recovery. You can recover your account either using your registered mobile number or secondary email id. In the login page, enter your Zoho email id and click the 'Forgot Password' link. Follow the steps that proceed and fill in the required details to recover your account. 
Learn more about account recovery for organization account users and personal account users.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • How do I change the login password for Zoho?

                                                                                                                Change Account Password The Zoho Mail users can change their Password from the General section in Zoho Mail Suite.  Steps to change the current Password:  Log in to www.zoho.com/mail Click Settings >> General  Select Change Password Provide the ...
                                                                                                              • Can I change the chosen email address of a user?

                                                                                                                You can change the email address of a user by creating the required email address as email alias. Once the alias is created, you can make this as the default email address for the user. Log into Zoho Mail Admin Console as an administrator. Navigate ...
                                                                                                              • How can I reset a user's password as an administrator?

                                                                                                                As an administrator, you can reset a user's password by following these steps: Login to Zoho Mail Admin Console and navigate to Users in the left pane. Search and navigate to the user you want to change/reset the password. On the user's page, ...
                                                                                                              • I have reset my password. Where should I change it?

                                                                                                                If you have changed your POP account password, there will be an authentication failure, when Zoho Mail tries to access your account. Hence the mail account will be disabled. You need to update the password in the Zoho Mail POP account settings to ...
                                                                                                              • I accidently deleted a mail. How can I recover it from archival or backup?

                                                                                                                In case, eDiscovery is enabled for your user account, the administrator can recover the mail back to the mailbox from archives using the Recovery tab in the eDiscovery portal. To recover an email from the Archived emails, click here. In case, Backup ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources