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At Zoho Marketing Automation, we strongly urge you to authenticate your domain by implementing SPF and DKIM.
 
SPF
Sender Policy Framework is an authentication technique that helps receiving email servers identify legitimate email senders and prevent spam entering the inbox of email recipients. Learn more SPF.

DKIM
DomainKeys Identified Mail (DKIM) is an email authentication mechanism that uses the "Public key cryptography" technique to ensure that the email message was not modified during transit. Learn more about DKIM.
 
To successfully authenticate your sender domain, you need to set up your SPF and DKIM TXT records. Authenticating your sender domain is a simple process that involves four easy steps.
  1. Add your sender domain.
  2. Copy the SPF and DKIM TXT records from your Zoho Marketing Automation account.
  3. Add the SPF and DKIM TXT records to the DNS server.
  4. Authenticate your domain in your Zoho Marketing Automation account after adding the SPF and DKIM TXT records to the DNS server.
Let's dive deep and learn more about setting up SPF and DKIM TXT records.

Add your sender domain   

  1. Log in to your Zoho Marketing Automation account.
  2. Click Settings next to the notification icon.



  3. Under Marketing Channels, click Email.



  4. Select the Senders and Authentication tab and click Add Sender.



  5. Enter the email address patricia.b@zylker.com.
  6. Add multiple sender addresses separated by a comma, semicolon, space or enter each address on a new line.



  7. Click Save.
  8. Zoho Marketing Automation identifies the sender address as patricia.b@zylker.com and its domain as zylker.com as shown below.



  9. To verify your email addresses, log in to your email client and open the verification email sent by Zoho Marketing Automation.
  10. Click the Verify your email address button in the email to complete the verification process.
  11. Once verified, you will find your sender address (Example: patricia.b@zylker.com) listed under the Senders and Authentication tab.

Copy SPF and DKIM record values from Zoho Marketing Automation

Only the organization's admin has the privilege to access domain authentication settings. You can contact your organization's admin and ask them to help you authenticate your sender domain.
  1. Click Settings next to the notification icon.



  2. Under Marketing Channels, click Email.



  3. Select the Senders and Authentication tab and click Setup next to your domain.



  4. On the Setup SPF/DKIM page, click the Copy icon next to the SPF and DKIM text records.



Pasting the SPF and DKIM records in Namecheap

To add the SPF record for your domain, follow these steps:
  1. Log in to your Namecheap account.
  2. Click Domain List on the left pane.
  3. Click the Manage button next to your domain.

  4. Under the Advanced DNS tab, click the Add New Record button.



  5. Enter the SPF and DKIM TXT records provided by Zoho Marketing Automation.

  1. Type: Select TXT as the type of record you want to add.
  2. Host: Enter"@".
  3. Value: Paste the SPF TXT record displayed on the SPF/DKIM Setup screen. 
  4. TTL: Enter how long the server should take to cache the information.   
    Example: v=spf1 include:zcsend.net include:sender.zohobooks.com ~all          
      6. Click the Save all changes button. 
Note: A sender domain can have only one SPF TXT record. We recommend not to add a new record if you already have one. If you have an existing SPF TXT record,
  1. Locate the record you added and click the Edit icon.
  2. To the existing record details, add "include:zcsend.net" after "v=spf1". (Example: v=spf1 include:zcsend.net include:spf.zylker.com ~all)
  3. Click Update.
If you are using Zoho Marketing Automation from the regions below, add the respective TXT value instead of include:zcsend.net.
  1. EU region - include:eu.zcsend.net
  2. India - include:zcsend.in
  3. China - include:zcsend.net.cn
Click here to learn more about managing your DNS record resource in your Namecheap account.

Verify the sender domain

After the SPF and DKIM records for your domain have been added to the DNS servers, follow these steps to verify your domain:
  1. Click the Settings icon next to the notification icon.



  2. Under Marketing Channels, click Email.



  3. Select the Senders and Authentication tab.
  4. Locate your domain and click Setup.
  5. Click Authenticate.




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