What is the difference between delivery rate, open rate and click rate in an email campaign report?

What is the difference between delivery rate, open rate and click rate in an email campaign report?

Delivery rate: The percentage of emails delivered with respect to the number of emails sent.
Open rate: The percentage of emails that were opened by the contacts in comparison to the number of emails sent.
Click rate: Percentage of the contacts, who clicked on a call-to-action button, hyperlink or image in the emails you have sent.
Learn more about email reports in Zoho Marketing Automation

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